topic Re: Arlo Cameras offline- trying to update base station in Arlo

Arlo Cameras offline- trying to update base station

20tenss — Fri, 28 Jul 2017 13:03:36 GMT

My cameras have worked mostly flawlessly for approximately the past 4 months. I've had small issues like losing the night vision but have been able to correct the problem. Recently the cameras have lost connectivity multiple times and have remained offline. Restarting the base station relinks them. I've also changed the batteries and resynchronized the cameras. I updated firmware in the cameras a few days ago- but not the base station- how do I do this? When I tried going to the arlo site to login I just get a screen with the logo and can not go further. Thanks!

Re: Arlo Cameras offline- trying to update base station

TomMac — Fri, 28 Jul 2017 13:29:41 GMT

Updates for the base and cameras are auto sent and loaded usu during the early morn...

to see if you base has the current version, look here for your base ( Arlo or Arlo Pro base )

https://community.netgear.com/t5/Firmware-Release-Notes/bd-p/arlo-release-notes

for Arlo base the last version listed is ; Arlo Wire-Free Base Station FW 1.8.9.1_13442

Re: Arlo Cameras offline- trying to update base station

20tenss — Fri, 28 Jul 2017 14:06:45 GMT

How do I check to see what version my base station is running- it is not the pro. I don't think it has updated since I had it tho. The cameras sent me a message with the firmware update. I'm not sure how to update the firmware on the base station

Re: Arlo Cameras offline- trying to update base station

manfredz — Fri, 28 Jul 2017 15:00:55 GMT

go into settings, expand base and scroll to bottom.

unplug or turn off base station for a minute, then back on should start any necessary base station update, although it may not happen til overnight

Re: Arlo Cameras offline- trying to update base station

20tenss — Fri, 28 Jul 2017 16:33:00 GMT

Where is this at on the app? I don't see anything that says base.

The cameras are offline again

Re: Arlo Cameras offline- trying to update base station

jguerdat — Sat, 29 Jul 2017 01:25:36 GMT

Poke around a bit - it will give you a feel for what's there.

Settings, My Devices, your device, Device Info