topic Re: Cameras Offline after Restart in Arlo

Cameras Offline after Restart

gilbo2 — Fri, 28 Jul 2017 16:26:02 GMT

After over 18 months of good performance I am now having problems with 2 of my Arlo Wire-Free cameras after a "restart". The issue is that;

a) The cameras stay "offline" and the battery cover has to be lifted to reset the device.

b) If the cameras are in this state for some hours the batteries flatten very quickly.

My other 4 cameras are fine and this seems to have started since resent firmware updates.

Rebooting the base station does not resolve this issue, only lifting the battery cover. These cameras are also only a 2-3 meters away from the base station.

Re: Cameras Offline after Restart

TomMac — Fri, 28 Jul 2017 16:39:30 GMT

Contact Netgear Support and see if there are any other issues from the latest sw update... like yours.

Re: Cameras Offline after Restart

gilbo2 — Sat, 29 Jul 2017 05:42:08 GMT

It seems I am not alone with this issue. I encourage everyone who has also seen this to rasie a ticket with Netgear Support.