topic Re: alert but no recording in Arlo

alert but no recording

SabrinaS — Thu, 27 Jul 2017 13:36:42 GMT

Early this morning I received an alert to my cell phone that there was activity detected by one of my cameras, but there was no follow up recording. I waited a bit and checked the library, no recordings. I tested the camera, and if I walk by it it catches me and records....so what happened earlier to make it do what it did, anyone know?

Re: alert but no recording

TomMac — Thu, 27 Jul 2017 13:46:15 GMT

possible the update caused and alert issue... are they Arlo's? ( Arlo had a cam update from yesterday + )

updates usu come early morn.

Re: alert but no recording

SabrinaS — Thu, 27 Jul 2017 13:50:11 GMT

Oh, I don't know how to tell if it was from Arlo. All I got was a mobile phone alert that one of my cameras detected activity. Usually when that happens it's followed by an email with the alert and then there is a recording...this was the alert only, no email followup and no recording, so maybe it was as you said...

Thanks.

Re: alert but no recording

TomMac — Thu, 27 Jul 2017 15:50:04 GMT

I meant are they Arlo cameras or Pro cameras.... the Arlo original was update yesterday

Re: alert but no recording

SabrinaS — Thu, 27 Jul 2017 19:38:50 GMT

I guess they are the original arlo, as I don't know what the pro is...

so I guess that would explain it, then.

Thank you

Re: alert but no recording

TomMac — Thu, 27 Jul 2017 23:15:29 GMT

just so you know...the Arlo takes 4 batteries... the Pro takes a battery pack cube ( gen 2 of Arlo )

Re: alert but no recording

stevecamberley — Fri, 28 Jul 2017 11:28:38 GMT

I am getting similar problems and have opened a ticket.

Can you check the "record video" option is selected for the problematic camera? When I check mine it has changed to "do nothing". I get a notification on the app, go into recordings and there is nothing there like you. But each time I change my cameras to "record video" they revert back to "do nothing" for no reason. I am new to Arlo.

Re: alert but no recording

SabrinaS — Fri, 28 Jul 2017 11:37:26 GMT

Mine is on record video, and it stays on record video. I think I got my answer that they did an update and that's what triggered it without the record. If I have it on and move into camera range, it records and I get alert and video...the other morning it was the alert only, and I think, as others suggested, it was due to the update.

Re: alert but no recording

stevecamberley — Fri, 28 Jul 2017 11:42:51 GMT

So you are not exeriencing the problem I am of the settings changing to "do nothing" from "record video" for no obvious reason? I might start a new thread if support doesnt solve it, I guess your issue is now resolved?

Re: alert but no recording

SabrinaS — Fri, 28 Jul 2017 11:46:21 GMT

After changing it to record video, are you scrolling to the bottom and hitting "save"? Because if you don't, it reverts back.

Re: alert but no recording

stevecamberley — Fri, 28 Jul 2017 11:50:55 GMT

Yup (well my "save" button is top right on Android)

Re: alert but no recording

SabrinaS — Fri, 28 Jul 2017 12:25:30 GMT

Maybe try signing in on a computer and doing it that way? Sometimes the phones kinda mess with stuff. (that there is a technical diagnosis...LOL!)

Re: alert but no recording

stevecamberley — Fri, 28 Jul 2017 12:32:35 GMT

Thanks Sabrina,

Yeah tried that too, it is certainly intermittent, I will document and troubleshoot and then report my findings in case any others experience the same problem.