topic Re: iPhone app Password Issue in Arlo

iPhone app Password Issue

TonySC — Thu, 27 Jul 2017 14:23:41 GMT

For some reason my password will not work on my phone or my wifes. The same password works on the PC. Ive deleted the app and reinstalled. Ive clicked the Reset password, went through the steps and it never sends me an email to reset.

Anyone else have this issue? iPhone 7 V10.3.3

Update: Now i can't get in through the PC. I guess it kept me logged in from before. I logged out and now it's doing the same thing. Tried resetting password but never get an email.

Re: iPhone app Password Issue

TomMac — Thu, 27 Jul 2017 14:42:12 GMT

Contact Netgear Support for reset of password if unable to do it from the prgm/app

Re: iPhone app Password Issue

TonySC — Thu, 27 Jul 2017 19:01:43 GMT

I tried and it just put me in an automated voice "loop".

Re: iPhone app Password Issue

JamesC — Fri, 28 Jul 2017 17:11:09 GMT

TonySC,

Are you sure you're using the correct email address? If so, please contact support for further investigation. You will find several options for contacting support in the following link: Arlo Support Team

JamesC