topic Re: Just stopped working in Arlo

Just stopped working

Mikeski — Sun, 23 Jul 2017 19:39:34 GMT

Everythi g was fine then it was gone. All the cameras act like there synced but nothing shows on my app. What is wrong any ideas?

Re: Just stopped working

TomMac — Sun, 23 Jul 2017 20:31:49 GMT

try and reboot the base with the power button

Re: Just stopped working

Lou25uk — Mon, 24 Jul 2017 11:17:20 GMT

im having same problem anyone have uk phone number

Re: Just stopped working

jguerdat — Mon, 24 Jul 2017 12:50:55 GMT

Did you check the Contact Support link at the bottom here?

Re: Just stopped working

Lou25uk — Mon, 24 Jul 2017 12:58:45 GMT

Yes have clicked link and selected my country but then does not give any information

Re: Just stopped working

JamesC — Mon, 24 Jul 2017 20:59:48 GMT

Mikeski,

If you navigate to Settings > My Devices, do all of your cameras and base station show here?

Do you see the same behavior when viewing from a different client?

JamesC

Re: Just stopped working

jguerdat — Mon, 24 Jul 2017 21:18:23 GMT

Lou25uk wrote:
Yes have clicked link and selected my country but then does not give any information

Just tried this with the UK and Australia and a number pops up below where you select the country.

Re: Just stopped working

PLomaglio — Mon, 31 Jul 2017 02:54:30 GMT

I think I have the same problem. I have had Arlo for over a year with very few issues. For some reason I started losing cameras from the base over the past few weeks. Today I finally started from scratch and deleted all 8 of my cameras and did a hard reboot of the base station. I have been able to sync two Arlo Q cameras and 3 arlo wireless cameras. However, I have 3 cameras that will not show up on my account. I changed all batteries prior to re-syncing. I get the fast blinking blue lights for ten seconds and everything should be good. Nope. When I check the App or online, the cameras do not appear.

I have read many articles and troubleshooting tips but have not been able to find an answer or possible fix. To repeat, the cameras sync but do not show up online on my desktop, IPad or Iphone apps.

I really liked my Arlo system and was contemplating getting the Arlo Pro but after these issues and reading how SOOOO many people are having issues, I'm not so sure. I am trying to avoid contacting Arlo Support becasue previous contacts took awhile to get a response. Its probably a simple fix but I am not seeing it.

Re: Just stopped working

JamesC — Tue, 01 Aug 2017 19:59:19 GMT

PLomaglio,

The rapid blue LED should be an indication that the camera sync was successful. Consider logging out of your account, clear your browser cache, and log back in. Are you still unable to see the cameras after syncing?

JamesC