topic Internet connection in Arlo

Internet connection

Harry123 — Sun, 23 Jul 2017 13:49:31 GMT

I've just changed my BT Hub5 for a BT Smart hub and now I cannot get internet connection to my base station, can any one help me.

TomMac — Sun, 23 Jul 2017 13:59:15 GMT

since it was working before.... check the ports 80,443,123 ( need to be open )

Also access to netgear.com

Harry123 — Sun, 23 Jul 2017 14:20:45 GMT

Sorry, I'm new to this can you explain step by step guide to resolve this issue, thanks Harry123.

jguerdat — Mon, 24 Jul 2017 12:33:21 GMT

I suspect the BT hub is owned by the ISP - is that correct? If so, you'll have to contact them to make the changes.

dmemmoli — Tue, 19 Sep 2017 02:33:52 GMT

Also trying to reconnect to the internet and cannot. Pleas advise

jguerdat — Tue, 19 Sep 2017 12:09:36 GMT

Need details. What modem/router, what are the base LEDs showing, what have you tried, etc.? More detail is better.