topic Re: Arlo videos not showing in library in Arlo

Arlo videos not showing in library

foxtrot-matt — Sun, 26 Mar 2017 02:59:18 GMT

The videos from my Arlo cameras no longer show up in the Library. I do, however, get notices that motion has been detected. I think my firmware is up-to-date.

Any ideas?

Re: Arlo videos not showing in library

jguerdat — Sun, 26 Mar 2017 13:44:59 GMT

App or browser? Have you tried the other? If one works but not the other, you need to troubleshoot the broken one. Tell us more.

Also, make surre the filter (funnel icon) isn't set in the library tab.

Re: Arlo videos not showing in library

TomMac — Sun, 26 Mar 2017 13:46:51 GMT

First thing is to power button recycle the base unit

Re: Arlo videos not showing in library

xringonly1 — Fri, 19 May 2017 16:01:59 GMT

Mine started doing the same thing two weeks ago. Alerts me that I have video. When I open the app there's a red dot on Library icon indicating how many videos. When I go to Library there are no videos. 3-4 hours later the videos will show up. Did anyone discover the fix for this? This is of coarse unacceptable since we need to see the video asap so we can alert the authorities if need be. My entire house could be carried off in 3-4 hours

Re: Arlo videos not showing in library

JamesC — Wed, 28 Jun 2017 16:37:14 GMT

A cloud update has been deployed that should resolve this issue. Please let me know if you continue experiencing delayed content.

JamesC

Re: Arlo videos not showing in library

pom_boy — Thu, 20 Jul 2017 01:06:50 GMT

I am still experiencing this delayed content issue.

I have received numerous alerts in the past few days. The latest stored videos though are from 14th July - six days ago.

Re: Arlo videos not showing in library

JamesC — Thu, 20 Jul 2017 21:44:59 GMT

pom_boy,

Consider rebooting your camera/base station and test again. Are you still seeing the same behavior?

JamesC

Re: Arlo videos not showing in library

pom_boy — Sat, 22 Jul 2017 22:42:57 GMT

I'd like to power cycle the camera but it is a 1.5 hour drive away. Can I reliably restart the camera using the app and not have to use the qr code procedure?

Re: Arlo videos not showing in library

jguerdat — Sun, 23 Jul 2017 11:23:35 GMT

Restarting the camera and resyning (QR code) are two very different things. If possible, you can try using the Restart button on the Settings, My Devices, your camera page. Remotely, that's all you can do. You might want to consider a WiFi switch such as a WeMo to allow you to actually power cycle the camera via remote access.