https://community.arlo.com/t5/Arlo/Arlo-camera-offline/m-p/1327637#M39115 Hi,<BR /><BR />I have a problem with one of my cameras.<BR /><BR /><BR />Intermittently one of the cameras goes 'offline'. I have changed the position of the camera and even sat it next to the base station and this still happens.<BR /><BR />I have even swapped the cameras around and this problem stays with the same camera.<BR /><BR />I have reset the base station various times, removed and reinserted the batteries in the problematic camera and downloaded the latest firmware possible.<BR /><BR />All of the above still doesn't work.<BR /><BR />After spending £300 on this product I am really disappointed.<BR /><BR />Can someone help me before I start to complain and involve the various ombudsmens?<BR /><BR />Thanks,<BR /><BR />James Fri, 21 Jul 2017 20:16:56 GMT JamesCC 2017-07-21T20:16:56Z https://community.arlo.com/t5/Arlo/Arlo-camera-offline/m-p/1327637#M39115 Hi,<BR /><BR />I have a problem with one of my cameras.<BR /><BR /><BR />Intermittently one of the cameras goes 'offline'. I have changed the position of the camera and even sat it next to the base station and this still happens.<BR /><BR />I have even swapped the cameras around and this problem stays with the same camera.<BR /><BR />I have reset the base station various times, removed and reinserted the batteries in the problematic camera and downloaded the latest firmware possible.<BR /><BR />All of the above still doesn't work.<BR /><BR />After spending £300 on this product I am really disappointed.<BR /><BR />Can someone help me before I start to complain and involve the various ombudsmens?<BR /><BR />Thanks,<BR /><BR />James Fri, 21 Jul 2017 20:16:56 GMT https://community.arlo.com/t5/Arlo/Arlo-camera-offline/m-p/1327637#M39115 JamesCC 2017-07-21T20:16:56Z https://community.arlo.com/t5/Arlo/Arlo-camera-offline/m-p/1327705#M39122 <P>It sound like you have tried all of the obvious things.</P> <P>Contact support on the link below. For now that would make the most sense before getting hold of anyone outside Netgear.</P> Fri, 21 Jul 2017 22:53:43 GMT https://community.arlo.com/t5/Arlo/Arlo-camera-offline/m-p/1327705#M39122 Streak2 2017-07-21T22:53:43Z