topic Re: Can't connect a 5th camera to the base station in Arlo

Can't connect a 5th camera to the base station

davem1984 — Mon, 27 Mar 2017 09:24:02 GMT

I have 4 cameras already connected to my base station and trying to add a 5th, i'm going through the process as per the instructions but the base station doesn't seem to be able to find the camera.

I have repeated the process about 10 times now....

Any thoughts as to how i can get over this hurdle?

Re: Can't connect a 5th camera to the base station

TomMac — Mon, 27 Mar 2017 10:43:15 GMT

The most common mistake is holding the base sync button... it should be a quick push only.

That said that you did 4 already, makes it seems odd the last doesn't go. I'd reboot the base with the power button...let it come back online with the ohter cameras ( a couple mins plus ).... open and close the battery door ( pull pack-replace if Pro ) and then attempt a sync again.

Re: Can't connect a 5th camera to the base station

CaesarHome — Thu, 20 Jul 2017 18:42:52 GMT

I have the same problem, I have my first 4 camera connected but can't connect the fifth one. Then I delete the 4th one and try to connect my fifth camera, but failed again. So I would say it's the camera 's problem.

How can i connect to customer service, there is no phone number I can call.

Re: Can't connect a 5th camera to the base station

jguerdat — Thu, 20 Jul 2017 22:13:21 GMT

Use the Contact Support link at the bottom here.

Re: Can't connect a 5th camera to the base station

JamesC — Fri, 21 Jul 2017 16:48:23 GMT

CaesarHome,

Consider rebooting the base station using the on-off button. Allow the base station to come back online and attempt the sync process again. Are you still seeing the same behavior?

JamesC

Re: Can't connect a 5th camera to the base station

txpapro — Sun, 31 Dec 2017 16:12:44 GMT

I've tried everything to reconnect my 5th camera after charging battery. All the other cameras synced quickly after recharging, so I know what I'm doing. I'm beginning to think its the camera. I've rebooted the base station, switched out cameras, batteries, etc. Nothing seems to work. As soon as I try to sync the camera I get an amber light. Any suggestions? I give up and the Arlo support is basic at best.

Re: Can't connect a 5th camera to the base station

jguerdat — Sun, 31 Dec 2017 16:48:36 GMT

It does sound like a hardware issue. If new enough, you can swap at the store. Otherwise, open a case with support to use the warranty.

Re: Can't connect a 5th camera to the base station

txpapro — Sun, 31 Dec 2017 17:08:00 GMT

Less than 6 months old. Don't know if Best Buy will exchange just one camera.

Re: Can't connect a 5th camera to the base station

txpapro — Sun, 31 Dec 2017 17:19:06 GMT

When trying to sync camera, it blinks amber twice even before I push the cameas sync button.

Re: Can't connect a 5th camera to the base station

jguerdat — Sun, 31 Dec 2017 23:58:12 GMT

Are the batteries proven to be good?