topic Re: Camera will not stay online. in Arlo

Camera will not stay online.

Sapper06 — Thu, 20 Jul 2017 02:24:09 GMT

I have one camera, updated firmware that will not stay online any more. I can disconnect and reconnect and still only get it to stay online for 2 minutes then it drops off line again. This is with it mounted, 20 feet line of sight, or sitting next to the base station.

What is the solution?

Re: Camera will not stay online.

steve_t — Thu, 20 Jul 2017 03:35:04 GMT

Reset the camera by removing the batteries for a few minutes

Re: Camera will not stay online.

jguerdat — Thu, 20 Jul 2017 12:58:14 GMT

Also, swap cameras around to see if it's the camera or the location.

Re: Camera will not stay online.

Sapper06 — Thu, 20 Jul 2017 21:07:12 GMT

So I guess I should have said it in my original post that I've changed the batteries and it still does not stay connected.

Re: Camera will not stay online.

Sapper06 — Thu, 20 Jul 2017 21:09:38 GMT

I guess you missed the part where I said I tried it in its normal location and moved it all the way up to where it is sitting within 2 foot of the base station and it still doesn't stay connected.

Re: Camera will not stay online.

jguerdat — Thu, 20 Jul 2017 22:18:07 GMT

Open a case with support using the Contact Support link at the bottom here.