https://community.arlo.com/t5/Arlo/Factory-reset/m-p/1325552#M38944 You're using old instructions. Simply hold the reset button until the LEDs flash amber. Tue, 18 Jul 2017 19:10:53 GMT jguerdat 2017-07-18T19:10:53Z https://community.arlo.com/t5/Arlo/Factory-reset/m-p/1325543#M38942 Won't let me do a factory reset when I hold in both buttons for ten sec or more nothing happens Tue, 18 Jul 2017 19:03:06 GMT https://community.arlo.com/t5/Arlo/Factory-reset/m-p/1325543#M38942 Garron01 2017-07-18T19:03:06Z https://community.arlo.com/t5/Arlo/Factory-reset/m-p/1325552#M38944 You're using old instructions. Simply hold the reset button until the LEDs flash amber. Tue, 18 Jul 2017 19:10:53 GMT https://community.arlo.com/t5/Arlo/Factory-reset/m-p/1325552#M38944 jguerdat 2017-07-18T19:10:53Z