topic Re: One Arlo Camera Keeps Going Offline in Arlo

One Arlo Camera Keeps Going Offline

DaddyRat1 — Mon, 17 Jul 2017 15:07:23 GMT

I have four cameras reporting to my base station. Within the last month, one of them keeps going offline. I've put fresh batteries into the camera and even "re-synched" it with the base station. Seems like it comes online, works for a few hours, then eventually goes offline (while the other cameras continue to operate consistently). Any ideas?

Re: One Arlo Camera Keeps Going Offline

TomMac — Mon, 17 Jul 2017 16:36:39 GMT

Take the "troubled" camera and swap it with one of the good ones.... this would see if the problem follows the camera or it's location.

If you fing the issue follows the camera, then contact Netgear Support

Re: One Arlo Camera Keeps Going Offline

Karlind25 — Tue, 12 Sep 2017 21:48:08 GMT

I have five Arlo cameras and one camera that keeps going offline. I've changed batteries, and switched it out with other location. Cannot get it to stay connected.

Firmware: 1.2.11810; hardware: H7

Re: One Arlo Camera Keeps Going Offline

jguerdat — Tue, 12 Sep 2017 22:22:35 GMT

You can try removing the camera from Settings, My Devices and resync. If that doesn't work, open a case with support.

Re: One Arlo Camera Keeps Going Offline

Jberner258421 — Wed, 15 Nov 2017 01:41:51 GMT

I right there with you! So frustrating. I’m getting ready to return it and go with drop camera. When I plug the camera in, it immediately comes online line. We I remove the power source, offline! I don’t understand. I’ve tried to re sync multiple times to no avail. How did you fix your issue?

Re: One Arlo Camera Keeps Going Offline

JamesC — Fri, 17 Nov 2017 18:12:22 GMT

Jberner258421,

Which model camera do you have? It sounds like depleted batteries could be the issue. Have you tried installing a fresh set?

JamesC

Re: One Arlo Camera Keeps Going Offline

tonyastro — Fri, 23 Mar 2018 00:21:04 GMT

Yup. I'm getting the same problem. First with my 3rd camera (fixed it by changing batteries) and just now my 1st camera that never had a problem before is also going offline. I've only had this 3 camera setup for 1.5 weeks and already so many problems! I'm considering returning it to Costco and get a better brand.

Re: One Arlo Camera Keeps Going Offline

JamesC — Fri, 23 Mar 2018 19:23:15 GMT

tonyastro,

How far is the camera from the base station? Try temporarily bringing the camera close to the base station to see if you still experience the issue. Do you know what the signal strength Icon showed for the camera in the position that was giving you trouble?

JamesC

Re: One Arlo Camera Keeps Going Offline

jkmail — Sat, 24 Mar 2018 15:29:36 GMT

My Arlo 3030 camera keeps going offline as of yesterday. No problems with others. Recharged batteries and tried new ones. Only difference is I added a pro 2 camera to the system yesterday.

Re: One Arlo Camera Keeps Going Offline

jguerdat — Sat, 24 Mar 2018 16:53:28 GMT

Try pulling the battery on the new camera. Still have the problem? Have you tried removing the camera that's dropping off from Settings, My Devices and resyncing it?

Re: One Arlo Camera Keeps Going Offline

tonyastro — Mon, 26 Mar 2018 17:06:58 GMT

Thanks. It worked and hasn't gone offline since. I'm just worried it would happen when I'm out of town. I won't be able to fix it from where I am.