topic Re: My Arlo Camera will not sync, and LED light is steady blue all the time in Arlo

My Arlo Camera will not sync, and LED light is steady blue all the time

jenkint7 — Sat, 15 Jul 2017 02:40:07 GMT

I put new batteries into my camera, and the light is steady blue all the time. I removed the device to try to resync it, and the camera will not sync. The base station syncs fine.

Re: My Arlo Camera will not sync, and LED light is steady blue all the time

steve_t — Sat, 15 Jul 2017 03:00:50 GMT

When you hit sync on the base, the green LED should flash.

When you briefly hit sync on the camera, the blue LED should flash, not be steady

Re: My Arlo Camera will not sync, and LED light is steady blue all the time

jenkint7 — Sat, 15 Jul 2017 12:45:15 GMT

I get what you're saying, but the button does not function the way it should. When I hit the sync button on the camera the light stays blue. It does turn purple for a brief moment but that's it. There is no flashing all of the good life no matter how long they hold down the sync button.

Re: My Arlo Camera will not sync, and LED light is steady blue all the time

jguerdat — Sat, 15 Jul 2017 13:08:10 GMT

Try opening and closing the battery door again to reset the camera. If that doesn't work you may need to remove the camera in Settings, My Devices and resync.

Re: My Arlo Camera will not sync, and LED light is steady blue all the time

jenkint7 — Sat, 15 Jul 2017 13:59:15 GMT

Yeah - I've done that multiple times.

Re: My Arlo Camera will not sync, and LED light is steady blue all the time

steve_t — Sun, 16 Jul 2017 03:21:01 GMT

Go to the bottom of the page and Contact Support and open a support ticket. Sounds like you might have a faulty camera. Alternatively, take it back to the place you bought it from