topic Re: Arlo camera does not focus while zooming in in Arlo

Arlo camera does not focus while zooming in

richarddallaire — Sun, 30 Apr 2017 17:53:54 GMT

Hi,

Just installed new Arlo wireless cameras. How do we get the camera to focus while zooming in and out? Additionally, when I press the + in live, I can access the zoom function, but not the pan and tilt! Should I have three PAN TILT and Zoom functions? Thanks

Re: Arlo camera does not focus while zooming in

TomMac — Sun, 30 Apr 2017 19:17:17 GMT

These are fixed lens cameras... there is no user focus. If you are zooming IN/OUT, it is only a digital zoom ( expanding current picture )

Also, there is NO Pan and Tilt... it is more of a expand and then move around the expanded picture

Re: Arlo camera does not focus while zooming in

richarddallaire — Sun, 30 Apr 2017 19:36:46 GMT

For TomMac,

Thank you for your information. I am somewhat disappointed in this product! Given the price paid to purchase these two cameras, I would have appreciated focus and Pan and tilt in lieu of waterproof cameras.

Regards

Re: Arlo camera does not focus while zooming inArlo

Rbroldan0507 — Fri, 09 Jun 2017 18:42:19 GMT

So any solutions yet to zoom problem...? It used to focus 8x, now only 2x...after their software update.

Re: Arlo camera does not focus while zooming inArlo

JamesC — Mon, 12 Jun 2017 22:03:36 GMT

Rbroldan0507,

Engineering is currently investigating this issue. I will provide an update when I have more information.

JamesC

Re: Arlo camera does not focus while zooming inArlo

twyrembek — Thu, 13 Jul 2017 20:03:48 GMT

Any updates as to why the ARLO Pro camera only zooms 2x and not to the 8x?

Re: Arlo camera does not focus while zooming in

JamesC — Fri, 14 Jul 2017 16:53:15 GMT

twyrenbek,

This issue is only present with the iOS app. I do not currently have an ETA on a resolution but will post an update as soon as I have more information.

JamesC