topic Re: Can't setup a new system in Arlo

Can't setup a new system

Vulinhdl — Wed, 28 Sep 2016 20:29:53 GMT

I just bought an arlo devices and in progress of setting up.. Unluckily, when i tried to setup a new system for an account many many times, in last two days but always got the message: "we're sorry, Arlo is currently unavailable. Please try again later.
Does anybody got same issue? How do i pass this?

Thanks
Linh

Re: Can't setup a new system

DanielT — Sun, 08 Mar 2015 20:06:22 GMT

Hi Vulinhdl,

Arlo Support is looking forward to helping you with this problem. We'll create a Support case and reach out to you from there. Please keep an eye out for our email.

DanielT

Netgear Arlo Customer Support

Re: Can't setup a new system

MiBaDK — Thu, 12 Mar 2015 02:52:11 GMT

Hi, I am having the same problem and have been in contact with support already. Waiting for them to get back to me.

Just courious whether you got your problem solved and what the solution was?

Re: Can't setup a new system

Vulinhdl — Fri, 13 Mar 2015 05:06:34 GMT

Hi,

the NETGEAR support team has identified the root cause and they are working on this. once it's available, they will notify to me.

I will update if any good news then.

Re: Can't setup a new system

MiBaDK — Fri, 13 Mar 2015 05:21:59 GMT

Thanks for your update.

I just got reply from NetGear today and it seems that it is not possible to register from the Philippines.

They have informed me that this should be possible in 7-10 days. Crossing fingers for that schedule to stick.

Re: Can't setup a new system

DanielT — Mon, 23 Mar 2015 17:25:08 GMT

MiBaDK wrote:
Thanks for your update.

I just got reply from NetGear today and it seems that it is not possible to register from the Philippines.

They have informed me that this should be possible in 7-10 days. Crossing fingers for that schedule to stick.

The ability to create an account from the Philippines is now in place. Please let us know if you experience any problems at all.

Daniel T

Netgear Arlo Customer Support

Re: Can't setup a new system

Pritam — Mon, 18 Apr 2016 04:43:27 GMT

Not able to setup account from philipines...can somebody help?

Also want to know what are the best posistions to fix the cameras

Re: Can't setup a new system

MiBaDK — Mon, 18 Apr 2016 08:51:53 GMT

After the update from NetGear it worked without problems for me. What errors do you get?

Re: Can't setup a new system

JamesC — Mon, 18 Apr 2016 20:13:10 GMT

Pritam,

Could you describe what issue you are having that is preventing you from completing the set up process? Are you getting any error messages? Please let us know so we can help.

JamesC

Re: Can't setup a new system

Money — Wed, 01 Jun 2016 00:24:34 GMT

When I press the new system setup, I get a message that says my phone and security have to be on the same WiFi.
I have reset my phone and refreshed my router.
I live in menifee and have a fios set up is that an issue

Re: Can't setup a new system

jguerdat — Wed, 01 Jun 2016 12:47:05 GMT

Not necessarily. The issue is that the phone must be on WiFi using the same router that the base station is plugged into. That is needed only for the discovery of the base station for initial setup. Once set up, cell service will work since you're accessing Arlo severs rather than the base station directly.

That said, is your phone on WiFi supplied by your router?

Re: Can't setup a new system

Shellyg268 — Wed, 01 Jun 2016 17:11:05 GMT

I am having the same issues and my phone and base are both connected to the same wifi

Re: Can't setup a new system

jguerdat — Wed, 01 Jun 2016 19:32:56 GMT

To be clear, the base connects via Ethernet. The end result is the same.

Sounds like this is a new system. First, what are the leds showing on the base? You should have the left two leds showing green. If that is ok, try using the reset button on the base until the LEDs flash amber. Then try setting up again.

Re: Can't setup a new system

RELewis — Mon, 23 Jan 2017 03:31:32 GMT

I just bought an arlo devices and in progress of setting up.. but get the message: "We're sorry, Arlo is currently unavailable. Please try again later. How do I get past this because I have been attempting to set this up for the last few weeks.

Thanks,
Richard

Re: Can't setup a new system

jguerdat — Mon, 23 Jan 2017 13:50:54 GMT

You don't tell us what device you're trying to set up. All of them have a reset button that you can press until whatever available LED(s) flash. Let it reboot and try again. More details would be very useful.

Re: Can't setup a new system

MinHlaing — Sat, 01 Apr 2017 05:42:52 GMT

Hi Arlo Customer support,

I bought arlo pro from Singapore and I need to use in Myanmar. It seems like that system cannot setup like Phillipne before. Can you arrange arlo to use in Myanmar?

Thanks,
Min

Re: Can't setup a new system

jguerdat — Sat, 01 Apr 2017 14:21:52 GMT

The system can be set up in any country that has Internet access to arlo.netgear.com. However, if you want to upgrade your subscription which may not be available in all countries, you should first set it up in a country that has support for the upgraded subscription, using a credit card from that country. You can then move the system to any other country and continue to use it as you wish.

required firmward upgrade for base station and camera fails

bearcam — Wed, 05 Apr 2017 20:40:49 GMT

firmware upgrade required at conclusion of initial setup

system doesn't operate without required firmware upgrade

Re: Can't setup a new system

jguerdat — Wed, 05 Apr 2017 21:42:20 GMT

So upgrade. Try power cycling the base to see if it will automatically update when booted or wait overnight for the usual updates to occur on their own.

Re: Can't setup a new system

Pineland17 — Tue, 22 Aug 2017 20:33:37 GMT

Now have two ARLO's finally got one to work but now can't get the other one work this is a mess and no one

will call so we can figure this out---please call so we can find out what our problem is