https://community.arlo.com/t5/Arlo/Police-need-a-file-cant-access/m-p/1321367#M38648 <P>Hi, I have the wireless system recently set up 2 months ago. A person was spotted entering my backyard in an attempt to break into my house before being chased away by neighboors. I became aware of this event recently, it happened on the night of June 23, 2017. I went into my libary and just learned it only shows for 7 days, the police are requesting this video. If I pay to upgrade will i get access to this file or does arlo delete it from their servers after 7 days if im a basic subscriber? An arrest will be made and my kids better protected here if I can get this video, any advice to get it would be appreciated.</P> Wed, 12 Jul 2017 15:48:02 GMT DennisJohn 2017-07-12T15:48:02Z https://community.arlo.com/t5/Arlo/Police-need-a-file-cant-access/m-p/1321367#M38648 <P>Hi, I have the wireless system recently set up 2 months ago. A person was spotted entering my backyard in an attempt to break into my house before being chased away by neighboors. I became aware of this event recently, it happened on the night of June 23, 2017. I went into my libary and just learned it only shows for 7 days, the police are requesting this video. If I pay to upgrade will i get access to this file or does arlo delete it from their servers after 7 days if im a basic subscriber? An arrest will be made and my kids better protected here if I can get this video, any advice to get it would be appreciated.</P> Wed, 12 Jul 2017 15:48:02 GMT https://community.arlo.com/t5/Arlo/Police-need-a-file-cant-access/m-p/1321367#M38648 DennisJohn 2017-07-12T15:48:02Z https://community.arlo.com/t5/Arlo/Police-need-a-file-cant-access/m-p/1321493#M38661 <P>Some have reported when they upgraded their subscription that older recordings were still there</P> Wed, 12 Jul 2017 18:37:39 GMT https://community.arlo.com/t5/Arlo/Police-need-a-file-cant-access/m-p/1321493#M38661 manfredz 2017-07-12T18:37:39Z