topic Re: Base station slow response in Arlo

Base station slow response

Birl — Tue, 11 Jul 2017 01:35:55 GMT

For several months my base station has difficulty setting my mode. When armed and I return home it doesn't notify me for as much as 15minutes sometimes. Does it need an upgrade or replacement.

Re: Base station slow response

TomMac — Tue, 11 Jul 2017 01:43:38 GMT

Have you tried a simple power button reboot of the base?

Re: Base station slow response

Birl — Tue, 11 Jul 2017 04:25:08 GMT

Great suggestion. Yes I have. In fact I connected it to a netgear router hoping that would improve it but no difference from Spectrum router. I do notice that I need to close all apps when setting modes. It's as if Arlo is competing for resources but I don't see anyway to set priority.

Re: Base station slow response

TomMac — Tue, 11 Jul 2017 11:18:31 GMT

What phone and OS ?

As to the app, you would have to check the settings of the app itself in the phone... background update allowed ?

Re: Base station slow response

jguerdat — Tue, 11 Jul 2017 12:49:07 GMT

It would be worth trying a browser to help identify an app issue.

Edit: I guess you're using geofencing so a browser won't be useful.

Re: Base station slow response

Birl — Tue, 11 Jul 2017 16:20:59 GMT

My phone is an Android Samsung S7. I do not use geofencing I set mode as I come and go. But now that you mention it this all started when that option was added to the modes.

Re: Base station slow response

TomMac — Tue, 11 Jul 2017 17:27:54 GMT

I run an S7 / os 7 ...the only time I see this now and then is when the phone auto logs over to my wifi and drops the LTE... some time it can't decide during the switch and will say your not on wifi network... sorta pause but I just restart it or have learned to wait till the phone says it has switched

Re: Base station slow response

Birl — Tue, 11 Jul 2017 17:40:21 GMT

Now I'm trying geofencing and I'm getting false 'away' alerts followed by 'home' alerts. I have a strong wifi signal so it shouldn't be dropping wifi which might change the status.

Re: Base station slow response

Birl — Wed, 19 Jul 2017 00:17:34 GMT

Yes this is still a problem. I would like to use Geofencing but I get a switching notification from Home to Away while I'm still at home. Any ideas how to stabilize? Not a real problem just annoying.

Re: Base station slow response

JamesC — Tue, 25 Jul 2017 21:30:41 GMT

Birl,

Many users have had success resolving this issue by checking their mobile devices battery saving settings. Some devices have battery optimization settings that close or put apps to sleep after they have been idle for a period of time. Check your mobile devices settings and be sure that an exception is made for Arlo if you are running battery saving settings.

JamesC

Re: Base station slow response

Birl — Tue, 25 Jul 2017 22:04:06 GMT

Thanks I'm able to put Arlo on a do not stop list. Initially it looks like it works. I'm going to try Geofencing again.