topic Re: Installed yesterday, but today no cameras are listed when I log on in Arlo

Installed yesterday, but today no cameras are listed when I log on

JOEYD76039 — Mon, 10 Jul 2017 20:53:55 GMT

This is the second time this has happened to me. About 2 weeks ago we set up my cameras and I could see all 5 cameras. The next day there were no cameras when I got on my Arlo App. We tried again and yesterday we set it up again and could see 4 cameras. The 5th camera would not sync. Today when I got on my Arlo App, there were no videos/cameras. The only thing which came up was an icon to add devices. I called Customer Support and they want to re-sent, re-add and re-sync the cameras. I've already done that twice now. I am getting so frustrated, as I have a stalker situation that I am dealing with and I need the security cameras active.

Also, there is no "Mode" setting when I get on Arlo. Did I buy an outdated version of this system?

Joanne

Re: Installed yesterday, but today no cameras are listed when I log on

steve_t — Tue, 11 Jul 2017 01:56:25 GMT

It sounds like the app is getting stuck at the start. Does waiting around 30 seconds yield cameras?

Re: Installed yesterday, but today no cameras are listed when I log on

JamesC — Tue, 11 Jul 2017 17:08:24 GMT

Engineering has identified and deployed a fix to resolve this issue. No updates or changes need to be made to receive the resolution. Please let me know if you continue experiencing this behavior.

JamesC