topic Re: Videos missing from library in Arlo

Videos missing from library

Tocker30 — Wed, 31 May 2017 00:25:04 GMT

Good afternoon. I recently logged in to the app to check my Motion alerts and i realized that every recording in my Library has been deleted. Anyone else have this issue?? Please help!

Re: Videos missing from library

iSage — Wed, 31 May 2017 00:34:33 GMT

Tocker30 wrote:
Good afternoon. I recently logged in to the app to check my Motion alerts and i realized that every recording in my Library has been deleted. Anyone else have this issue?? Please help!

Yes, same here.

It WAS working up until about an hour ago (it is now 8:30pm on the east coast in Pennsylvania). All my recordings from today as well as yesterday (I only keep two days worth of recording at a time), are gone! I tried on my iPhone as well as my iPad, and it shows absolutely nothing for today's or yesterday's dates. BUT - if I view in my computer browser, the browser viewer shows the date of May 1st (today is May 30th), and it's showing my recordings from today that way. I tried to click to change the date to today, or any day in May, but it won't budge off May 1st!.

And as I've been reporting for the past two or so weeks, I'm still getting many Push alerts late, but especially getting the Email alerts and Video clips extremely late (hours!), more ofthen than not.

Re: Videos missing from library

CanadianCossack — Wed, 31 May 2017 00:33:59 GMT

Same here. All missing. Still receiving alerts but no recording.

Re: Videos missing from library

Tocker30 — Wed, 31 May 2017 00:37:21 GMT

I even try to record a new video manually and nothing happens. No new videos. I too have noticed a bad lag over the last two weeks especially when trying to watch the cameras live. They keep timing out and never connecting to the media server

Re: Videos missing from library

User0002 — Wed, 31 May 2017 00:41:04 GMT

I also have the same problem all of a sudden.

Re: Videos missing from library

Mart59 — Wed, 31 May 2017 01:04:47 GMT

Came to join in on this discussion, same problem here. Have been getting notifications of recordings but nothing is in my library. At one point my videos from 05/30 were showing up on 05/01

Re: Videos missing from library

Hade — Wed, 31 May 2017 01:04:51 GMT

M2, we just hade a very important happening caught on camera, i really need this videos. Didn't have time to save down, and was going to show police tomorrow this videos..

What has happened?

Re: Videos missing from library

isellchickens — Wed, 31 May 2017 01:09:51 GMT

I am also having this issue. Only showing videos on May 1.

Re: Videos missing from library

PetePupecki — Wed, 31 May 2017 01:26:35 GMT

All of mine are gone too .. any status update?

Re: Videos missing from library

Max_82 — Wed, 31 May 2017 01:30:03 GMT

Same here.

Re: Videos missing from library

Barb27 — Wed, 31 May 2017 01:31:18 GMT

I'm having the same issue. Can't see any library items on iPad but can see library videos on computer. I deleted app on iPad and reinstalled, but that didn't help.

Hope someone figures out what is happening.

Re: Videos missing from library

jackson123 — Wed, 31 May 2017 01:41:07 GMT

Same Here. The videos does not appear in my iphone's library. When I logged in my computer just showed the videos from today as if they were recorded in May 1, and cannot change the date to see the videos from other days. I just tried to reseting the arlo router but nothing happens.

Any solution?

Re: Videos missing from library

CanadianCossack — Wed, 31 May 2017 02:59:32 GMT

All back and everything A-okay!

Re: Videos missing from library

JamesC — Wed, 31 May 2017 15:47:59 GMT

There was a temporary limitation displaying thumbnails and videos the Arlo library. This issue has been resolved. Please contact customer support if you have any questions. Thank you!

JamesC

Re: Videos missing from library

Uplink51 — Mon, 10 Jul 2017 02:13:52 GMT

This is happening again. All library videos prior to today are not showing up in the library, and the counters associated with the cameras show 0 videos, even though there are some from today showing. I thing there is a server offline and nobody is there to reboot it during the weekend (just a guess).

Re: Videos missing from library

manfredz — Mon, 10 Jul 2017 03:34:19 GMT

vids are ok in my library so if there is a server problem it's not system wide.

are you experiencing this on your phone or computer? try the other and see if the same.