Base station cannot be discovered, even though both power and internet lights are green

Monique_T — Fri, 07 Jul 2017 21:45:11 GMT

I have followed the instructions for a new installation over and over again. I plug the base unit into my router and then I power up the Base unit. Both the power light and the internet light turn green. I then use my phone (and tried a different phone and tried my PC) and the same problem happens over and over. Both devices are on the same network. I have tried the factory reset, I have tried rebooting the router, same thing every time. Two green lights but then the message "Base station cannot be discovered" comes on every time.

I have tried calling customer support but the hold times are outrageous. Any ideas? Thanks for your help!

Re: Base station cannot be discovered, even though both power and internet lights are green

manfredz — Fri, 07 Jul 2017 22:50:07 GMT

Although it took more time to get a reply, I used email support to resolve a problem I had. Chat is also available but doesnt always work/isnt always manned.

topic Re: Base station cannot be discovered, even though both power and internet lights are green in Arlo

Base station cannot be discovered, even though both power and internet lights are green

Re: Base station cannot be discovered, even though both power and internet lights are green