Base Station is not discoverable

TTon — Thu, 06 Jul 2017 21:40:50 GMT

Bought refurbished 5 camera Arlo system from Amazon more than 1 mo ago. Setting up was smooth except 1 camera required several resets.

System worked fine until 3 days ago, cannot see any picture from computer and smart phone. Base station: 3 green lights, Cameras baterries 1 mo old, status 95% full 1 week ago

I have read trouble shooting from Arlo community and performed the following.

I go to my arlo account- setting - my device : nothing showed up Base station has 3 green lights on left. Subsciption Camera supported 5,

connected 0 Base Station not discoverable

I clicked add device - click base station - nothing changed

I turned off base station, router, rehook back the computer and base station to the netgear router and do factory resetting ( took longer than described in instruction) nothing changed. The base station still not discoverable on computer or phone, it continues to have 3 green lights (home internet works fine)

Tried to resync 2 cameras as instructed but nothing seen

Please help

Thomas

Re: Base Station is not discoverable

jguerdat — Fri, 07 Jul 2017 00:02:10 GMT

How exactly did you perform the reset? You need to hold the button until the LEDs flash amber - don't use the sync button. Then remove all devices in Settings, My Devices and start fresh. Any luck?

topic Base Station is not discoverable in Arlo

Base Station is not discoverable

Re: Base Station is not discoverable