topic Re: VMB3000 everything vanished in Arlo

VMB3000 everything vanished

Kevinm781 — Wed, 05 Jul 2017 00:30:26 GMT

The base station and all cameras have vanished from my account. I have tried reconnecting to the station with no success. Power, internet, and camera lights all show green but everything is gone from the app on my android and on my pc

Re: VMB3000 everything vanished

steve_t — Wed, 05 Jul 2017 03:42:12 GMT

Try a full factory reset

https://community.netgear.com/t5/Arlo-Knowledge-Base/How-can-I-reset-my-Arlo-base-station-to-the-default-values/ta-p/1057976

Re: VMB3000 everything vanished

billspurgin — Wed, 05 Jul 2017 17:51:15 GMT

I have the same issue. Tried the reset on mine and no go.

Re: VMB3000 everything vanished

billspurgin — Wed, 05 Jul 2017 17:51:21 GMT

Re: VMB3000 everything vanished

billspurgin — Wed, 05 Jul 2017 17:53:14 GMT

Is there a phone number we can call for real time support?

Re: VMB3000 everything vanished

manfredz — Wed, 05 Jul 2017 19:31:00 GMT

Phone numbers for various countries can be found by clicking on the Contact Support button at the bottom of every forum page

Re: VMB3000 everything vanished

JamesC — Fri, 07 Jul 2017 21:08:12 GMT

I've escalated this topic for further investigation. Please let me know if you continue to experience this behavior.

JamesC

Re: VMB3000 everything vanished

Kevinm781 — Mon, 10 Jul 2017 19:18:28 GMT

It happened again sometime last night, can't view base station or cameras. I can see the base on my network but it can't be discovered

Re: VMB3000 everything vanished

JamesC — Tue, 11 Jul 2017 17:07:11 GMT

Engineering has identified and deployed a fix to resolve this issue. No updates or changes need to be made to receive the resolution. Please let me know if you continue experiencing this behavior.

JamesC