topic Faulty Camera? in Arlo

Faulty Camera?

Moldog — Tue, 04 Jul 2017 08:52:07 GMT

Hi all,

All great with my system so far but now one camera has turned the image red. I've contact support but still awaiting an answer - faulty camera?

Thanks

Re: Faulty Camera?

steve_t — Tue, 04 Jul 2017 09:14:11 GMT

Try a battery pull restart of the camera. If that doesn't work, get the camera exchanged for a new one

Re: Faulty Camera?

Moldog — Tue, 04 Jul 2017 16:19:11 GMT

Thanks, tried that but still the same.

Still awaiting a response from Support. How long do they normally take?

Re: Faulty Camera?

manfredz — Tue, 04 Jul 2017 16:23:02 GMT

In Jan when I discovered I had a bad base station, I used email contact support, and they took up to 2 days to reply as we went through the various steps to determine base station was a dud

Re: Faulty Camera?

TomMac — Tue, 04 Jul 2017 16:48:09 GMT

PS it is the 4th ( holiday ) so add an extra day at least...

Re: Faulty Camera?

Moldog — Tue, 04 Jul 2017 16:58:19 GMT

Sure, not sure if they had regional support or not as I am in the UK

Re: Faulty Camera?

jguerdat — Tue, 04 Jul 2017 17:20:48 GMT

Open a case with support using the Contact Support link at the bottom here. There are various phone numbers for different countries.