topic Re: Live feed freezes when zooming in in Arlo

Live feed freezes when zooming in

kungFuPanda — Tue, 06 Jun 2017 20:32:39 GMT

Using the Arlo app on my iPhone 6 plus (latest iOS software) the live feed will freeze when pinching to zoom.

Anyone else experiencing this?

Re: Live feed freezes when zooming in

JamesC — Wed, 07 Jun 2017 15:25:01 GMT

kungFuPanda,

After testing this, I have not experienced this behavior. Do you have to close the app to regain functionality? Is the entire app freezing or is it the live stream that freezes?

JamesC

Re: Live feed freezes when zooming in

Fallenzero360 — Mon, 03 Jul 2017 02:45:39 GMT

I am experiencing the same issue. If I zoom in all the way, the live feed freezes until I zoom out a little bit. Happens on both my Arlo Q and wire-free cameras.

Re: Live feed freezes when zooming in

jguerdat — Mon, 03 Jul 2017 12:22:26 GMT

Just tested this on the web (Chrome) and the Android app and had no issue with freezing when zoomed in.

Re: Live feed freezes when zooming in

Fallenzero360 — Mon, 03 Jul 2017 12:43:11 GMT

I am using the Arlo app on IOS with and Iphone 7 plus.

Re: Live feed freezes when zooming in

jguerdat — Mon, 03 Jul 2017 20:25:18 GMT

Open a case with support using the Contact Support link at the bottom here.