topic Re: camera is streaming with a red tint in Arlo

camera is streaming with a red tint

burtonmf — Wed, 29 Mar 2017 16:01:15 GMT

My camera is streaming however it has a red tint to it, like there is a red lense on the camera, it shows the battery at 81%. None of my other 3 cameras are doing that. Anyone else seen this?

Re: camera is streaming with a red tint

jguerdat — Wed, 29 Mar 2017 16:01:27 GMT

Search. Lots of threads on this. Try opening and closing the battery door. If that doesn't work open a case with support.

Re: camera is streaming with a red tint

Mdavid — Fri, 28 Apr 2017 19:22:58 GMT

How do you open a case

Re: camera is streaming with a red tint

jguerdat — Fri, 28 Apr 2017 22:00:10 GMT

Use the Contact Support link at the bottom here.

Re: camera is streaming with a red tint

Mdavid — Tue, 02 May 2017 00:12:37 GMT

I have the same issues. Tried all the things that other people says. But none have worked. Any body has some more new ideas to this issue?

Re: camera is streaming with a red tint

jguerdat — Tue, 02 May 2017 13:28:06 GMT

See my reply just above yours.

Re: camera is streaming with a red tint

jagmanpete — Sun, 02 Jul 2017 23:30:48 GMT

One of my camers turned red tint.

Re: camera is streaming with a red tint

manfredz — Mon, 03 Jul 2017 00:07:05 GMT

have you tried opening the battery cover door once or twice to see if it will clear?

Re: camera is streaming with a red tint

Romel1 — Mon, 03 Jul 2017 20:06:50 GMT

Yes, hasn't made a difference. Tried to find a method to contact Support, good luck.
Guess I'll be returning these 3 cameras and system back to the store for a refund. Once I've chosen a camera to observe, I hit the "live" icon, of which takes forever, not all all, or sometimes, and when the video does appear, it knocks off within seconds.
Very aggravating.

Re: camera is streaming with a red tint

jguerdat — Mon, 03 Jul 2017 20:47:21 GMT

Oy. Open a case with support using the Contact Support link at the bottom here.

Re: camera is streaming with a red tint

Uh1pilot — Tue, 04 Jul 2017 02:35:40 GMT

For pink or red tint.
click on the the gear above the camera that has the tint . Click on the video settings > the turn off night vision. Then click< at the top to go back and turn the camera off.
Open the battery compartment for one whole minute. To open push the tiny tab on the bottom of the camera to the side and push the cover to the back and it will flip up toward the front. Not that easy to do because it is water tight. Once you have waited the minute close the cover go inside with the camera by the wifi and use the phone app again to turn on the camera. No need to resync the camera it should automatically pick up the wifi that you set it up on. If you set it up on a wifi extender the base station needs to remain plugged into it just like if you set it up on your router. If the camera is fine now you can take it outside and at night turn on the night vision.

Re: camera is streaming with a red tint

Boot879 — Mon, 17 Jul 2017 13:37:14 GMT

So I finally "solved" my pink tint problem. Several days without the tint so this seems to work.

I turned turned my Arlo wireless over so it's upside down with the battery cover up. I then open the cover and let the camera turn off. Then close the cover so the camera powers up. Usually I turn the camera over and mount it... the pink tint comes back after the camera switches to night mode. The "fix" was to mount the camera upside down so the video feed is upside down on my phone. Then use the app to flip the image. To do that... log into your app, click devices to see your cameras. Find the upside down camera and click the little "gear" symbol that opens settings. Then click "video settings". Look for the "rotate image" and toggle it on. The video feed will flip eventually and everything will look correct when you view it.
Apparently having the camera upside down allows the IR filter to switch like it should. Stupid fix that should the design flaw.
However.. my cameras alerted me to movement on my driveway this morning and I chased a guy who was trying to break into my car away. Unfortunately he got away... but me running out of the house with a pistol probably gave him good reason to not come back.