topic Arlo VMS3230C will not stop recording in Arlo

Arlo VMS3230C will not stop recording

dougwms — Fri, 30 Jun 2017 21:41:14 GMT

I have 4 Arlo cameras and the problem is that one of them records continuously. No matter where I move it or switch it with cameras in locations where the other 3 cameras work OK, this one records all the time and eats up batteries. I have set the sensitivity to the lowest level and it has no effect. Since my other cameras all work with the settings I want to use on this one, I can only assume that I have a defective camera. If there is some solution to make this camera work that I haven't already tried a hundred times, I'm willing to give it a go. These are all the original Arlo cameras, not the Q or the Plus, but at least 3 out of 4 work. I think I've had them for less than 6 months and have never been able to use this one camera as I would like to.

Does Netgear replace or repair faulty cameras (if determined that mine is as defective as I kinda believe it is)?

Re: Arlo VMS3230C will not stop recording

jguerdat — Sat, 01 Jul 2017 00:32:54 GMT

Warranty is 1 year. Open a case with support using the Contact Support link at the bottom here.

Re: Arlo VMS3230C will not stop recording

erma921 — Mon, 31 Jul 2017 03:53:08 GMT

I have 4 cameras and one of them will not stop recording no matter what I do. It is draining the battery quickly. I see several people have this issue. What do I do to get it to work properly? Have had them less than a year and three work good but the one doesn't. It wouldn't stream for awhile and then that was solved and it still will not QUIT recording.

Re: Arlo VMS3230C will not stop recording

jguerdat — Mon, 31 Jul 2017 12:25:50 GMT

Power cycle the base. Remove the camera from Settings, My Devices. Open and close the battery door. Resync the camera. If nothing helps, open a case with support.