topic Re: Arlo Epoch time stamp and timezone question in Arlo

Arlo Epoch time stamp and timezone question

JoakimWe — Thu, 29 Jun 2017 16:17:35 GMT

Hello, i have a small isue with time stamps.

I would prefer to have YYYYMMDDHHMM.mp4 but now since Netgear has gone for the Epoch solution i get this problem,

In the Arlo software it says a movie is recorded say 09.45 June 29.

I save the movie to my computer and convert Epoch and the time is 07.45 June 29.

2 hours off, no reason why as i am in UTC+01.00, (Stockholm, Sweden)

I have restarted but not done a complete reset of the whole system with pairings etc.

Any suggestions?

TomMac — Thu, 29 Jun 2017 16:26:47 GMT

If the system time is right ( on playback ) , resetting prob will NOT fix anything....

The fact that the epoch time is off is strange , but prob only answered by Netgear Support... may be a bug

TomMac — Thu, 29 Jun 2017 16:46:54 GMT

As an EDIT...

I checked the EPOCH list...

shows stockholm as gmt +2

Europe/Stockholm (CEST)

Jun 29 2017 18:30:38

GMT +02:00

DST

JoakimWe — Thu, 29 Jun 2017 18:11:52 GMT

Thank's for checking!

That explains one of the hours if GMT is used as base for Epoch since GMT is DST flexible...

In the Arlo software it says (UTC+01.00) so it IS a bug in the Arlo/Epoch usage.

I will see if i can pass this on to Netgear/Arlo!

/Joakim

JoakimWe — Thu, 29 Jun 2017 19:35:13 GMT

Update.

Just had an hour of chat support and they have no

clue it seems, unclear if the "glitch" is piped on or if it's

a "poof"

I was asked to send a movie through the chat window

and then the chat was gone... 2 hours off confirmed by

recording a live stream and then d/l and check the Epoch

stamp.

JoakimWe — Thu, 06 Jul 2017 20:33:23 GMT

I just got an email suggesting this message to be the solution, i take that as sort of confirmation they find it a bug?