topic subscription - can't upgrade can't see any setting button... in Arlo

subscription - can't upgrade can't see any setting button...

Johor — Wed, 28 Jun 2017 17:46:27 GMT

i have both the old and new base stations....now that i bought 6 more cameras to add to the 4 i have....i can not upgrade to subscribe. there is nothing on the app and nothing on web access. I only get that i have a basic plan and no option, button, setting or otherwise to click on to upgrade my plan.

what is going on???

Re: subscription - can't upgrade can't see any setting button...

steve_t — Wed, 28 Jun 2017 22:54:18 GMT

Which OS are you running?

On my Android app, I hit the 3 button stack at the top right and then click Settings
The first option under Account is Subscription. Hit that and it gives me the option to Upgrade Now. Do you not have that?

Similarly in the web access, Settings, Subscription. Here's a screenshot from my computer

Re: subscription - can't upgrade can't see any setting button...

Johor — Wed, 28 Jun 2017 23:16:56 GMT

Any of my Apple devices and Surface Pro W10 on web app doesn't have that 'upgrade button'. Have access this forum from my Surface to paste a photo....it's the same as yours just misssing THAT button!

Re: subscription - can't upgrade can't see any setting button...

Johor — Wed, 28 Jun 2017 23:29:09 GMT

Correction it says the following on that line in bold:

To make changes to your subscription, visit the web Arlo app

.... web Arlo app Also has no upgrade option! Link below has a snip of it.

From my ipad

Re: subscription - can't upgrade can't see any setting button...

steve_t — Thu, 29 Jun 2017 00:05:27 GMT

The iOS Arlo app appears to be having all sorts of issues at the moment. I'm sure the engineers are working on fixing it but it might not be for a while 😕

For the web browser, I'm using Chrome on Win7. Not sure if that makes a difference.

If no luck, head to the bottom of the page and click Contact Support. Then open a live chat with a Netgear Agent. They should be able to help you in case there's an issue on their end

Re: subscription - can't upgrade can't see any setting button...

JamesC — Thu, 29 Jun 2017 20:46:15 GMT

Subscription plans can not be purchased using the iOS Arlo mobile app. To purchase a subscription, visit https://arlo.netgear.com/ using the web client.

JamesC

Re: subscription - can't upgrade can't see any setting button...

peter-curacao — Mon, 11 Dec 2017 22:34:14 GMT

Same here this really sucks! I have 2 base stations 8 cameras, I just can't upgrade not in the android app not in IE not in Firefox and not in Chrome ridiculous it's like the first post discribes, solution as given by James C is worthless

Re: subscription - can't upgrade can't see any setting button...

Johor — Mon, 11 Dec 2017 22:43:37 GMT

It’s got nothing with the app. The IP of the units are in a country which is not on their standard approved countries for subscriptions.. Should’ve turned them on and subscribed wherever you bought them first :). Anyway I have 10 cameras on two base stations running same time....works fine and saves me money end of day!

Re: subscription - can't upgrade can't see any setting button...

peter-curacao — Tue, 12 Dec 2017 00:24:30 GMT

Thx