topic Re: Hold off on updating the Android app in Arlo

Hold off on updating the Android app

jguerdat — Tue, 27 Jun 2017 23:30:33 GMT

There's an issue with the latest app update released today. It will flash a blank screen, then the desktop, then a blank screen, then the desktop... until you manage to force close. You can clear all data and get it to work briefly but the symptoms will return. Ignore the update for the time being.

Re: Hold off on updating the Android app

Zippy001 — Wed, 28 Jun 2017 01:33:21 GMT

I'm having the exact problem with with the app update released today on my android phone. I tried reinstalling, but same issues with screen flashing repeatedly. I've only had my system for 4 days and was worked great until now. Hoping for quick fix from support.

Re: Hold off on updating the Android app

jguerdat — Wed, 28 Jun 2017 12:26:50 GMT

I see the update has been pulled. No idea what happened to the QC to allow this update to even be released.

Re: Hold off on updating the Android app

JamesC — Wed, 28 Jun 2017 15:32:34 GMT

Engineering is aware of this issue and has rolled back the 2.4.3 app update. Please uninstall the app and download again from the app store if you are experiencing this issue.

JamesC

Re: Hold off on updating the Android app

JamesC — Mon, 03 Jul 2017 16:00:21 GMT

A new version of the Arlo mobile app is available for download from the Play Store. Please be sure to download and install the latest version: Release Notes

JamesC