topic Re: Arlo Q upgrade subscription plan in Arlo

Arlo Q upgrade subscription plan

sjwillisrental — Mon, 26 Jun 2017 20:25:49 GMT

I've had 6 cameras for a long time, using the Basic plan. I just purchased 3 more which requires that I upgrade to a paid plan. I have been trying to upgrade my account for 2 days and I'm getting this error:

We are sorry, our billing service is currently unavailable. Please try again ..

Trying to reach someone at Arlo/Netgear is impossible. Help ?

Re: Arlo Q upgrade subscription plan

jguerdat — Tue, 27 Jun 2017 12:20:31 GMT

Either use a second account with a second email address and then Grant Access (in Settings) or use the Contact Support link at the bottom here where there are several options.

Re: Arlo Q upgrade subscription plan

JamesC — Tue, 27 Jun 2017 16:41:33 GMT

sjwillisrental,

Be sure that all the card information you entered is correct. Do you see the same behavior when using a different credit card?

JamesC