topic Re: devices are showing offline in Arlo

devices are showing offline

Helwig0908 — Thu, 15 Jun 2017 20:35:34 GMT

I purchased this system a month or so ago and have five of the Arlo wireless cameras. They are offline. I reset my router, turned off and then reset base station. I have two green colors showing on the base station (power and internet). On my iphone in my device settings, it allows me to remove devices but doesn't let me push restart. Very frustrating especially when they went offline while on vacation.

I have the cameras mounted up and around the house, so I hope that I don't have to go and remove them to resync. So far, not impressed with this system.

Re: devices are showing offline

TomMac — Thu, 15 Jun 2017 20:55:47 GMT

If you have the base back online....with the two left leds green... you MAY need to resync the cameras ( depending on how long they were disconnected )

Grab the easiest one to get a try a sync and see what happen.... be advise, if they were not connected to the base for period of time , the batteries may be doa or close to it ( the cams use more power attempting to reconnect )

try to reboot the phone via the power button too

Re: devices are showing offline

JPC — Thu, 15 Jun 2017 21:27:13 GMT

I have a gut feeling it's a Server issues.. It just reminded me back in the day when I first got my Arlo.. Very frustrating indeed..

Re: devices are showing offline

CurtisHansen — Fri, 23 Jun 2017 14:13:30 GMT

TomMac,

Two of my four Arlo Pro cameras are showing offline? They aslo randomly swapped the feeds ("North Side" is now shong the "Pool" feed and "Pool" is showing the "Front Door" feed). I restarted the base, but no changes. I am on the other side of the country from where the camera's are, so I cant re-sync manually. Any ideas?

Re: devices are showing offline

jguerdat — Fri, 23 Jun 2017 19:54:29 GMT

Answered this to both JPC and Curtis in other messages. Short story, unlikely that it's the servers or we'd be deluged with complaints. Also, need to know if somehow cameras got switched around physically.

Re: devices are showing offline

CurtisHansen — Fri, 23 Jun 2017 20:37:43 GMT

The camera's were not switched.

Re: devices are showing offline

JPC — Fri, 23 Jun 2017 22:36:19 GMT

CurtisHansen wrote:
The camera's were not switched.

You just need to contact support below and Yes, I've experienced this before on my 1st Gen Arlo but not as bad as yours.. Mine happened when logging in the App all 4 camera views were mixed up but when exiting the App a few a times it was normal again...