topic Re: Night Vision in Arlo

Night Vision

pidong — Fri, 23 Jun 2017 03:19:54 GMT

I have a Arlo camera n it waz working fine. Three days ago changed my camera's batteries because it was weak. Now notice at night on my Android cell phone that the night vision feature no longer works. At night all i can see is a black picture. Please provide a solution. Thanks

Re: Night Vision

manfredz — Fri, 23 Jun 2017 03:44:38 GMT

any chance the night vision somehow got turned off?

Re: Night Vision

TomMac — Fri, 23 Jun 2017 09:56:55 GMT

If the IR ( night vision ) is still togggled on.... then reset the camera by pulling and replacing batteries and power button reboot the base unit

Re: Night Vision

pidong — Mon, 26 Jun 2017 07:59:04 GMT

Checked the setting n it's on.

Re: Night Vision

pidong — Mon, 26 Jun 2017 08:05:48 GMT

Hi To Mac,

Thanks for your replying so fast. Tried ur
suggestion, the IR comes on, but the picture is still black. If I shine a light, then I'm able to see a picture of what the camera is aimed at.

Re: Night Vision

pidong — Mon, 26 Jun 2017 08:14:35 GMT

I replaced it with another wireless camera, and the night vision feature works. Is the 1st camera defective, if yes, how can I get a replacement. It should be still under the 1 year warranty (purchased 9/2016).

Re: Night Vision

jguerdat — Mon, 26 Jun 2017 11:01:23 GMT

Open a case with support using the Contact Support link at the bottom here.

Re: Night Vision

pidong — Mon, 26 Jun 2017 18:27:23 GMT

I will. Thanks again for ur quick reply.