topic Re: Arlo Base Station VMB3010 offline in Arlo

Arlo Base Station VMB3010 offline

ARLONELIE — Tue, 20 Jun 2017 09:31:07 GMT

To whom it may concern;

Since this weekend (18 June) our base station has been offline. We conducted all recommended trobleshooting i.e. Power off and on, Ethernet cable, reset base unit, but unfortunate the base station still offline. We are located in Germany. What could be the problem? Please help!!!

Re: Arlo Base Station VMB3010 offline

TomMac — Tue, 20 Jun 2017 12:05:34 GMT

what are the leds on the front of the base showing ?

Re: Arlo Base Station VMB3010 offline

ARLONELIE — Tue, 20 Jun 2017 12:13:15 GMT

All green, but continue to get the offline message.

Re: Arlo Base Station VMB3010 offline

TomMac — Tue, 20 Jun 2017 12:30:48 GMT

When you say offline, do you mean there still is access to the base unit? Can you go to the base settings and see the RESTART button ( not grayed out )

If the above is still ( restart button ) available,

Have you taken one of the cameras and attempted to re-sync ?

Re: Arlo Base Station VMB3010 offline

ARLONELIE — Tue, 20 Jun 2017 13:54:02 GMT

Did it all. Still getting the 3 green lights (don't know why), but after reset to factory default I can’t add any devices. Green lights still the same. Maybe a bad base station, who knows.

Re: Arlo Base Station VMB3010 offline

jguerdat — Tue, 20 Jun 2017 13:55:56 GMT

After performing the reset, you also need to remove all devices in Settings, My Devices and start fresh. Use the Add Device button in the Devices tab to add the base and sync the cameras.

Re: Arlo Base Station VMB3010 offline

ARLONELIE — Tue, 20 Jun 2017 14:29:15 GMT

Did it all, but unfortunate no devices can be added.

Power LED: Green

Internet LED: Green

Camera LED: Green??????

Re: Arlo Base Station VMB3010 offline

jguerdat — Tue, 20 Jun 2017 19:34:16 GMT

Open a case with support using the Contact Support link at the bottom here.