topic Re: Getting smudged videos lately in Arlo

Getting smudged videos lately

amsakharov — Mon, 19 Jun 2017 23:40:00 GMT

Hello,

I am recently getting smudged videos. Most of the time the smudge is in half the screen and it stays smudge while the second half (top) is normal. Sometimes the smudge is colored pink. The recording is same no matter if played from phone or web broser. I have seen it on more than one camera (I have 4). What could be the cause? How to fix it?

Re: Getting smudged videos lately

steve_t — Tue, 20 Jun 2017 08:53:19 GMT

Can you post a link to one of your smudged videos? The link should be accessible for only 24 hours

Re: Getting smudged videos lately

amsakharov — Tue, 20 Jun 2017 16:14:45 GMT

https://arlo.netgear.com/hmsweb/users/library/share/link/533474A438B81763_201706

https://arlo.netgear.com/hmsweb/users/library/share/link/13A4483E77F363C3_201706

https://arlo.netgear.com/hmsweb/users/library/share/link/89BEA6A7D8ACA12F_201706

Re: Getting smudged videos lately

JamesC — Tue, 20 Jun 2017 16:33:26 GMT

amsakharov,

This could be due to poor signal strength or WiFi interference. Consider relocating your base station and/or cameras (avoiding physical obstacles and other WiFi devices) so that they are closer together and test to see if you get the same results.

JamesC

Re: Getting smudged videos lately

amsakharov — Tue, 20 Jun 2017 16:38:56 GMT

This happens randomly...not all the time.

Should I relocate my base station, or wifi router channel?

Re: Getting smudged videos lately

steve_t — Tue, 20 Jun 2017 21:07:06 GMT

Yup. That looks like interference or poor signal strength. You should try to relocate the base station to the most central point between all the cameras