topic Re: Re : "We are unable to claim this device." in Arlo

Re : "We are unable to claim this device."

cameraquansat — Tue, 20 Jun 2017 15:32:59 GMT

I have restarted the base station numerous times. Now, on the "Discover Device" page there is a reply in the form of an orange bar at the top of the page stating: "We are unable to claim this device.".....

SERAL : 4893567JA00EB MAC : A06391D6E91D ( VMB3000 )

SERAL : 48935676A6C8F MAC : A06391E02F31 ( VMB3000 )

Reset new , Thanks

Re: Re : "We are unable to claim this device."

steve_t — Sun, 26 Feb 2017 06:52:01 GMT

This is normally a problem if the unit has been previously owned. You will need to contact Netgear Support and have them release the unit so you can register it / claim it

Re: Re : "We are unable to claim this device."

Jihad — Tue, 20 Jun 2017 11:22:28 GMT

I have the samexperience problem
Please rest my device
Mac: A0046073CD2B
S/n: 48D46C7JA1E5

Re: Re : "We are unable to claim this device."

jguerdat — Tue, 20 Jun 2017 12:58:05 GMT

You do realize this is a user forum, right? As mentioned above, you have to contact support for things like this. All we can do is suggest potential solutions.

Re: Re : "We are unable to claim this device."

gnadir — Thu, 10 Aug 2017 16:44:13 GMT

We are unable to claim this device. To get help, please contact Arlo Support at support.arlo.com.

please help

my serial 48915175A0EF7

mac c0ffd48c010b

Re: Re : "We are unable to claim this device."

manfredz — Thu, 10 Aug 2017 17:28:59 GMT

gnadir, as was mentioed above this is a user forum. You need to contact support. Way to contact support are shown by clicking the contact upport button on each forum page