https://community.arlo.com/t5/Arlo/Support-ticket-28439648/m-p/1304465#M37314 I have a Support ticket 28439648 which was opened over a month ago for which I have not had a response for over 7 days. My system (Arlo wireless with a base station and two Arlo cameras) still does not work.<BR /><BR />How do I return the system for a refund? Fri, 16 Jun 2017 12:20:41 GMT Wayne8 2017-06-16T12:20:41Z https://community.arlo.com/t5/Arlo/Support-ticket-28439648/m-p/1304465#M37314 I have a Support ticket 28439648 which was opened over a month ago for which I have not had a response for over 7 days. My system (Arlo wireless with a base station and two Arlo cameras) still does not work.<BR /><BR />How do I return the system for a refund? Fri, 16 Jun 2017 12:20:41 GMT https://community.arlo.com/t5/Arlo/Support-ticket-28439648/m-p/1304465#M37314 Wayne8 2017-06-16T12:20:41Z https://community.arlo.com/t5/Arlo/Support-ticket-28439648/m-p/1304486#M37315 <P>contact the place of purchase or Netgear Support again and see if they can help</P> Fri, 16 Jun 2017 12:50:32 GMT https://community.arlo.com/t5/Arlo/Support-ticket-28439648/m-p/1304486#M37315 TomMac 2017-06-16T12:50:32Z https://community.arlo.com/t5/Arlo/Support-ticket-28439648/m-p/1306239#M37316 <P>Wayne8,</P> <P>&nbsp;</P> <P>I have requested an update on your case. An agent should reach out to you via email soon.</P> <P>&nbsp;</P> <P>JamesC</P> Mon, 19 Jun 2017 21:36:57 GMT https://community.arlo.com/t5/Arlo/Support-ticket-28439648/m-p/1306239#M37316 JamesC 2017-06-19T21:36:57Z https://community.arlo.com/t5/Arlo/Support-ticket-28439648/m-p/1306263#M37317 <P>Many thanks, James. I hesistated to contact support again because it seemed to involve creating another support ticket which might be confusing. So I do really appreciate your help.</P> Mon, 19 Jun 2017 22:09:45 GMT https://community.arlo.com/t5/Arlo/Support-ticket-28439648/m-p/1306263#M37317 Wayne8 2017-06-19T22:09:45Z