topic Re: unable to claim device in Arlo

unable to claim device

annhuizen — Thu, 22 Dec 2016 02:31:16 GMT

"unable to claim this device" is the msg I get at the end of trying to hook up Arlo.

I did try factory reset too (3 times).

Thank you

Re: unable to claim device

annhuizen — Thu, 22 Dec 2016 02:54:24 GMT

Figured it out !!! YEAH !!

Re: unable to claim device

Chuck-SC — Thu, 22 Dec 2016 04:13:50 GMT

Can you share your solution please - much appreciated!

Re: unable to claim device

Chuck-SC — Thu, 22 Dec 2016 05:44:25 GMT

Chances are that if you see this message, you have purchased a refurbised system that is still associated with another account. Your only option is to contact support via telephone (and perhaps email) to have them manually remove that previously existing association (aka "device claim"), from which point it should be clear sailing.

Re: unable to claim device

annhuizen — Thu, 22 Dec 2016 11:24:56 GMT

This is correct. I quick contacted friend to delete his net gear acct/login and had no problem finishing set up

Re: unable to claim device

Awilliamspbj — Sat, 18 Feb 2017 03:45:33 GMT

I was trying to figure out how you deleted the account, do you know how

Re: unable to claim devicearlo 100% wire-free

Hashemelashqar — Sat, 22 Apr 2017 12:01:09 GMT

Re: unable to claim device

Tatay — Wed, 14 Jun 2017 21:57:49 GMT

Unable to claim this device what does this mean I been trying to set up my device but I keep on getting this does anyone know what to do?

Re: unable to claim device

JamesC — Fri, 16 Jun 2017 18:02:52 GMT

Tatay,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC