topic Re: Connection failed when streaming on desktop but works on phone in Arlo

Connection failed when streaming on desktop but works on phone

willsmith7385 — Tue, 13 Jun 2017 14:20:39 GMT

When I try to live stream my cameras on my desktop it says the connection failed but when I open my app, they work fine. What is going on?

Re: Connection failed when streaming on desktop but works on phone

Beardog1 — Tue, 13 Jun 2017 15:03:17 GMT

I have the exact opposite happening. I can connect with my desktop but not my phone. Any help would be appreciated.

Re: Connection failed when streaming on desktop but works on phone

TomMac — Tue, 13 Jun 2017 15:18:09 GMT

willsmith7385 wrote:

When I try to live stream my cameras on my desktop it says the connection failed but when I open my app, they work fine. What is going on?

Try another browser like Fire Fox , Chrome... sometimes it makes the difference

Re: Connection failed when streaming on desktop but works on phone

TomMac — Tue, 13 Jun 2017 15:18:57 GMT

Beardog1 wrote:

I have the exact opposite happening. I can connect with my desktop but not my phone. Any help would be appreciated.

Easy things to try...reboot the base via the power button...

AND, un install and re install the app

Re: Connection failed when streaming on desktop but works on phone

Beardog1 — Wed, 14 Jun 2017 17:05:26 GMT

Well, I tried uninstalling the app and now, unfortunately, I can't 'find' the app again to reinstall it. I've tried Google Play and Netgear.com but just get blank screens.

Re: Connection failed when streaming on desktop but works on phone

jguerdat — Wed, 14 Jun 2017 17:28:21 GMT

You'd have to get it from the Play Store. Search for Arlo which should work. You could also try using the web site https://arlo.netgear.com with a mobile browser which will pop up a message to install from the Play Store.

Re: Connection failed when streaming on desktop but works on phone

Beardog1 — Wed, 14 Jun 2017 18:42:26 GMT

Thanks for the help. Turns out if I just shut down my phone completely for a couple hours, it started working just fine and I was able to go into Google Play and download the Arlo app. It was my phone's fault, not the Arlo app's. Thanks again.