topic Re: Battery Issue in Arlo

Battery Issue

hyland93 — Sun, 11 Jun 2017 22:29:16 GMT

I recently purchased the recommened rechargeable batteries and charging station for my Arlo. I charged the batteries 3 days and when putting them in my Camera it still reads 8%. What could be that issue. I purchased the 12 pcs Tenergy Propel CR123A Lithium Battery with PTC Protection.

A little peeved that the cost of these batteries will end up costing more than a new system.

Re: Battery Issue

steve_t — Sun, 11 Jun 2017 22:31:50 GMT

Take the batteries out. Restart the base. Put the batteries back in

Re: Battery Issue

manfredz — Sun, 11 Jun 2017 23:24:26 GMT

I believe the Tenergy Propel CR123A are not rechargeable

Re: Battery Issue

steve_t — Sun, 11 Jun 2017 23:59:41 GMT

Good spotting. You are correct!

Re: Battery Issue

hyland93 — Mon, 12 Jun 2017 00:03:09 GMT

My mistake. I posted the wrong batteries. I have the rcr123a

Re: Battery Issue

hyland93 — Mon, 12 Jun 2017 00:09:34 GMT

The reboot now she's 11%. Seriously pissed off

Re: Battery Issue

hyland93 — Mon, 12 Jun 2017 00:09:41 GMT

Shows

Re: Battery Issue

manfredz — Mon, 12 Jun 2017 00:33:48 GMT

I notice you mentioned charging thm for 3 days. My Tenergys take 2-4 hours to fully charge.

Do they show 11% as soon as you put them in or do the start at around 100% and rapidly drop.

Do you just lightly put them in the battery case and let closing the battery door seat them?

Sometimes it may take a min or two for the battery indicator to show the proper level.

Re: Battery Issue

steve_t — Mon, 12 Jun 2017 01:28:34 GMT

Does your charger show a digital readout of voltage? Or do you have a multimeter to read the voltage of each charged battery? Are you sure all 4 batteries are inserted with the correct polarity and there's nothing preventing them from making a good contact with their battery terminals? Have you tried the batteries out of another camera?

Re: Battery Issue

hyland93 — Mon, 12 Jun 2017 01:45:46 GMT

I will swap the to a different camera. They were in the charger and the lights read Green as fully charged. I just put the other fully charged batteries in the same camera and they show 3%

Re: Battery Issue

Duke1447 — Mon, 12 Jun 2017 14:03:45 GMT

I have had my Arlo 4 wireless camera for just over a month. My husband and myself were told not to recharge the batteries even though they are rechargeable batteries . Well long story short I have spent 160$ so for on batteries if I knew this would be costing us a fortune to run I would have not spent 700.00$ on this system . NIT FOR NOTHING BUT WE PURCHED THIS SYSTEM TO SAVE MONEY SO WE CAN PROTECT OUR HOME AND PROPERT FROM VANDALISM AND ITS CAUSTING US ALOT OF MONEY TO RUN PLEASE HELP ME FIGURE OUT MY ISSUES WITH THIS SYSTEM !!!!!

Re: Battery Issue

manfredz — Mon, 12 Jun 2017 14:44:43 GMT

question just to be clear.... are you using rechargeable batteries or non rechargeables?

If rechargeables, who told you not to recharge them.

One way to tell (but its not foolproof) is if they are CR123A thats the normal designator for non rechargeable; if RCR123A they're rechargeable.

Re: Battery Issue

manfredz — Mon, 12 Jun 2017 14:50:47 GMT

also, just to be clear. Netgear has certified the gold coloured 3.7 V Tenergy rechargeable batteries with or without charger on the accessories page pointing to Amazon.

Outside of Canada and the USA these may be difficult or impossible to order in many countries.

Several users have found several other brands to work well.

Avoided should be brandless ones, especially if the promise over 800mAh capacity

Re: Battery Issue

hyland93 — Mon, 12 Jun 2017 18:17:28 GMT

To be clear. I purchased the rechargeable batteries from the link on the arlo accessories page

Re: Battery Issue

hyland93 — Mon, 12 Jun 2017 18:18:36 GMT

Are we going to get any solutions or just more questions

Re: Battery Issue

manfredz — Mon, 12 Jun 2017 18:30:06 GMT

sorry hyland. the questions were meant for Duke.

but hyland, don't forget this is a forum for users helping users, not an extension of tech support.

If you don't like the pace here maybe you should be dealing with tech support, ways of contacting them are at the bottom of each page.

Re: Battery Issue

steve_t — Mon, 12 Jun 2017 21:51:04 GMT

hyland93 wrote:

Are we going to get any solutions or just more questions

The correct solution will be a result of correctly identifying what the problem is. Guess how we figure out what the problem is...

Do you have a multimeter or have access to one?