https://community.arlo.com/t5/Arlo/My-Arlo-base-station-power-light-is-solid-amber-and-I-cannot-get/m-p/1300675#M36835 <P>The Arlo base station has an amber light on the power, no light on the cameras (as I took all the equipment off of the account),&nbsp; no light on the internet,&nbsp; a green light on home, and no lights on the usb connections, and will not reset.&nbsp; I have tried everything listed in the website troubleshooting and I have been in contact via email with support for a week and tried everything they suggested without resolution; and I spent 2 hours last night on the chat line with support again without any resolution.&nbsp;</P><P>&nbsp;</P><P>After reviewing comments from other users with similar problems, it would seem that this represents a hardware issue.&nbsp; The system we have is under a year old so SHOULD be covered by a warranty.&nbsp; I asked to get hold of a supervisor but as yet not heard back.&nbsp;</P><P>&nbsp;</P><P>Does anyone have any suggestions?&nbsp; The cameras are great when they work, I hate to have to give up on it but I simply don't have much more time to devote to the issue.&nbsp;</P> Sat, 10 Jun 2017 20:04:59 GMT t_p 2017-06-10T20:04:59Z https://community.arlo.com/t5/Arlo/My-Arlo-base-station-power-light-is-solid-amber-and-I-cannot-get/m-p/1300675#M36835 <P>The Arlo base station has an amber light on the power, no light on the cameras (as I took all the equipment off of the account),&nbsp; no light on the internet,&nbsp; a green light on home, and no lights on the usb connections, and will not reset.&nbsp; I have tried everything listed in the website troubleshooting and I have been in contact via email with support for a week and tried everything they suggested without resolution; and I spent 2 hours last night on the chat line with support again without any resolution.&nbsp;</P><P>&nbsp;</P><P>After reviewing comments from other users with similar problems, it would seem that this represents a hardware issue.&nbsp; The system we have is under a year old so SHOULD be covered by a warranty.&nbsp; I asked to get hold of a supervisor but as yet not heard back.&nbsp;</P><P>&nbsp;</P><P>Does anyone have any suggestions?&nbsp; The cameras are great when they work, I hate to have to give up on it but I simply don't have much more time to devote to the issue.&nbsp;</P> Sat, 10 Jun 2017 20:04:59 GMT https://community.arlo.com/t5/Arlo/My-Arlo-base-station-power-light-is-solid-amber-and-I-cannot-get/m-p/1300675#M36835 t_p 2017-06-10T20:04:59Z https://community.arlo.com/t5/Arlo/My-Arlo-base-station-power-light-is-solid-amber-and-I-cannot-get/m-p/1300677#M36836 <P>A hardware issue like this can only be handled with your open case. &nbsp;Stay on them but remember this is the weekend.</P> Sat, 10 Jun 2017 20:11:31 GMT https://community.arlo.com/t5/Arlo/My-Arlo-base-station-power-light-is-solid-amber-and-I-cannot-get/m-p/1300677#M36836 jguerdat 2017-06-10T20:11:31Z https://community.arlo.com/t5/Arlo/My-Arlo-base-station-power-light-is-solid-amber-and-I-cannot-get/m-p/1300727#M36839 Ok Sun, 11 Jun 2017 00:15:38 GMT https://community.arlo.com/t5/Arlo/My-Arlo-base-station-power-light-is-solid-amber-and-I-cannot-get/m-p/1300727#M36839 Chipper59 2017-06-11T00:15:38Z