topic Two hour plus delay after notifications on IPhone/IPad in Arlo

Two hour plus delay after notifications on IPhone/IPad

mnmkizewski — Sat, 10 Jun 2017 19:20:01 GMT

I have had Arlo almost a year. It has been working great until the new Arlo update came out in May this year.

Then I started experiencing a 2 - 3 hour delay in having motion detected videos available to view online. I receive push messages on my iPhone/IPad, but 90% of the time the video does NOT appear when I log in to the library. I have contacted Netgear Support and have worked with a number of people doing various checks from rebooting, connecting the Arlo base directly to the modem, did manual recordings (which work), Arlo base was replaced with a new one, contacted Dish support and was told speed was not the issue. I currently have a Netgear Support Case open (#28474064) - level 3. I was told today that it will be discussed with other support people.

This has been very frustrating and time consuming. I've seen other user's with the same issue.

This needs to be resolved.

Re: Two hour plus delay after notifications on IPhone/IPad

HouseCameras — Sun, 11 Jun 2017 18:18:41 GMT

I am having the EXACT SAME ISSUES. HELP! Help!
Because someone was at my home and did not see them until 2 hrs later. And these 2 people are not allowed on my property!!!!!!!!!

Re: Two hour plus delay after notifications on IPhone/IPad

JamesC — Mon, 12 Jun 2017 22:12:31 GMT

HouseCameras,

Did you receive an email and/or push notification when motion was detected?

JamesC

Re: Two hour plus delay after notifications on IPhone/IPad

mnmkizewski — Mon, 12 Jun 2017 23:11:07 GMT

I receive the push notification right when motion is detected.

I do not receive emails or the library does not get updated for two plus hours.

I sure hope I can get this resolved because my camera's are now useless.

Re: Two hour plus delay after notifications on IPhone/IPad

JamesC — Wed, 28 Jun 2017 16:50:48 GMT

A cloud update has been deployed that should resolve this issue. Please let me know if you continue experiencing delayed content.

JamesC