topic Re: Arlo not sending audio push notifications in Arlo

Arlo not sending audio push notifications

yellowraregt — Thu, 08 Jun 2017 13:30:40 GMT

My Arlo cams quit sending audio push notifications to my phone when they detect motion. I have the push notifications set on each camera. I also have the email notifications sent to my phone and had to create a different email address so I would know when motion was detected as I had to assign a different sound to that email address. I have followed the directions of several different threads including reseting the entire system and re-pairing the cameras to the base. Any suggestions?

Re: Arlo not sending audio push notifications

TomMac — Thu, 08 Jun 2017 13:37:49 GMT

If your talking Android phone ( you don't say )... go to the main screen and there are 3 verticle dots in the upper right... press and pick Settings,

then look for NOTIFICATIONS... if you upgraded recently the push alerts may have defaulted to OFF... there are a number of options / sounds for the alerts

Re: Arlo not sending audio push notifications

yellowraregt — Thu, 08 Jun 2017 13:56:53 GMT

There is no On/Off

Just Notification Tone, which I've changed

Vibrate

LED Color

LED Blinking Frequency

Re: Arlo not sending audio push notifications

TomMac — Thu, 08 Jun 2017 17:11:31 GMT

You are on a Android ?

BTW, I think one of the sounds is "nothing" or off

Re: Arlo not sending audio push notifications

JamesC — Fri, 09 Jun 2017 23:17:00 GMT

yellowraregt,

Consider reinstalling the Arlo Mobile app. Are you still seeing the same behavior?

JamesC

Re: Arlo not sending audio push notifications

yellowraregt — Thu, 22 Jun 2017 11:19:25 GMT

I did reinstall the app to no avail. I did everything I could, reset the base, reset the cameras and uninstalled/reinstalled the app. Nothing. I wasn't too worried about it as I was getting new phones for myself and the secondary user. Got my phones and it's sending push notificaitons again. However, there is a new issue in that I just posted another problem. I keep getting a white screen when I tap the icon on either phone (it was happening toward the end on my other phone as well) and it locks up my phone. It blinks several times and stays white and I have to shut my phone off to get out of it. It happened with both my old phone and my new (this week) phone.

Re: Arlo not sending audio push notifications

JamesC — Fri, 23 Jun 2017 23:25:50 GMT

yellowraregt,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC