topic Re: download MP4 in Arlo

download MP4

artrix — Thu, 16 Jul 2015 17:56:39 GMT

Two days ago, when motion was detected, a link would come in my email, that gave me an option to download a MP4. Today, I can only 'play' it and save as an html link. How can I download the MP4s?

Re: download MP4

TomMac — Thu, 16 Jul 2015 18:11:37 GMT

artrix wrote:
Two days ago, when motion was detected, a link would come in my email, that gave me an option to download a MP4. Today, I can only 'play' it and save as an html link. How can I download the MP4s?

Goto LIBRARY, click on the date needed ( upper left ), click on the video... when the screen shot for the video appears, below it there's an option to download.

Re: download MP4

artrix — Fri, 17 Jul 2015 00:48:37 GMT

TY! Got it.

Re: download MP4

paulg — Sat, 15 Aug 2015 00:58:19 GMT

I am having a similar problem, but when I download a video file its in a format unrecognized by my players. I have a Win 8.1 machine, with Win Media Play and VLC Media Player installed. Both have always worked for mp3/4 files, but not with the files downloaded from Arlo. The error I get is something like "unrecognized format". Does anyone know how to fix this?

Re: download MP4

artrix — Sat, 15 Aug 2015 09:11:34 GMT

I had a similar problem in Windows ( I had 8 on another machine and went back to Windows 7!) - there are many work arounds - I installed AVS Video Editor and player becuase I was having other problems with the Windows Media Player and it is hard to uninstall and re-install inside of Windows if the Windows Media Player goes zonkers. I tried other things, but Media Player was still goofy. After installing AVS (you can download it from AVS - don't do it through other sites or you'll be adding a bunch of other stuff!) then go to Control Panel and change the program to open files - videos. I don't think the problem was in Arlo, but Windows. AVS works with a broader set of video extensions. I like the editor part too, as Movie Maker 2 in Windows is picky about what file extensions you can use....