topic Re: App says offline in Arlo

App says offline

Leslieyount — Mon, 31 Oct 2016 00:35:19 GMT

App says camera is offline. Camera has new batteries. Reset base to no avail. Camera will not sync to base....just continues to flash blue for minutes. Went to settings and deleted device and started over to no avail. Please help. Thanks!

Re: App says offline

jguerdat — Mon, 31 Oct 2016 13:02:14 GMT

Have you opened a case using the Contact Support link below here?

Re: App says offline

JamesC — Tue, 01 Nov 2016 16:12:01 GMT

Leslieyount,

Consider rebooting your base station (use the power on-off switch on the back) and reboot your camera (open and close the battery compartment door. Allow the base station to come back online with a solid green power and internet LED. Press and release (quick press and release) the sync button on the base station (you should get a blinking green camera sync LED) and then press and release the sync button on your camera.

Are you still not able to sync the camera?

JamesC