topic Re: Are Servers experiencing issues? in Arlo

Error: We are sorry, We are unable to complete your request at this time. Please try again"

Cloudblue — Tue, 01 Nov 2016 16:20:46 GMT

When I attempt to add a new base station under subscriptions tab I get "We are sorry, We are unable to complete your request at this time. Please try again now. "

I have been having trouble since yesterday. The basestation shows up under new system setup. The internet light is green and I can sync cameras to it.

It started yesterday evening and no matter device or browser or OS I get the same issue.

Re: Are Servers experiencing issues?

ChristineT — Fri, 01 May 2015 19:34:24 GMT

Good afternoon Cloudblue,

You may see this error if you are attempting to activate the base station from more than one device such as a browser and smart phone. Try closing all browsers and Arlo app and try again logging into only one device at a time.

If this still does not resolve the issue please let us know. You may also want to contact our support center at http://www.arlo.com/en-us/support/contact.aspx.

I look forward to your update.

Best Regards,

Christine

Arlo Team