topic Re: While using Arlo, I receive motion notifications but not all of the videos show up right away. in Arlo

While using Arlo, I receive motion notifications but not all of the videos show up right away.

JaneW — Mon, 05 Jun 2017 00:41:49 GMT

Recently I've noticed that I will receive the motion notifications on my phone but not all of the videos show up right away. We've had the system for a year and this is a recent problem. Last night I screen shot my Library page which had 10:15pm, 11:14pm & 11:24 pm videos. I knew that one was missing, this morning the 10:18pm video was there. I'm not sure how long it took to come in but I've noticed the system having a lag time with some videos, some of the time.

Re: While using Arlo, I receive motion notifications but not all of the videos show up right away.

steve_t — Mon, 05 Jun 2017 09:53:30 GMT

This was a recent server issue but was supposed to be fixed. Are you still having the problem today?

Re: While using Arlo, I receive motion notifications but not all of the videos show up right away.

JaneW — Mon, 05 Jun 2017 11:36:18 GMT

It will be a few days before I can determine if it's fixed, but it's an explanation, thank you!

Re: While using Arlo, I receive motion notifications but not all of the videos show up right away.

JaneW — Thu, 08 Jun 2017 02:36:14 GMT

I received two notifications for different cameras an hour ago and still don't have the video to look at. So I would say the problem isn't fixed.

Re: While using Arlo, I receive motion notifications but not all of the videos show up right away.

JamesC — Fri, 09 Jun 2017 23:25:08 GMT

JaneW,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC