One Arlo camera won't sync, others are working fine

hiveman — Tue, 06 Jun 2017 18:36:26 GMT

I have several cameras, all are working fine except for one. This camera won't sync or stay sync'd:

I place the camera next to the base station.

I press the sync button on the base station and it starts blinking.

I press the sync button on the camera and it starts blinking.

After a few seconds the base station light becomes steady (lit)

Either

the camera blue light keeps blinking and the camera never syncs

the camera syncs, I walk outside to put it in place (about 15' away from the base station, visible from the base station) and it loses its sync

the camera syncs, but when I try to see the image the connection times out (battery icon shows full, so I know some sort of connection was made)

I've tried everything from changing the batteries to removing and re-adding the camera. Nothing seems to make a difference. Any suggestions? Is it time to give up on this camera?

Re: One Arlo camera won't sync, others are working fine

TomMac — Tue, 06 Jun 2017 20:24:44 GMT

Sounds like you tried most things... Maybe it's time to call Netgear Support in case of hardware issue

topic Re: One Arlo camera won't sync, others are working fine in Arlo

One Arlo camera won't sync, others are working fine

Re: One Arlo camera won't sync, others are working fine