topic Re: netgear base station (Original Arlo camera and base station) is connected to the internet, but n in Arlo

netgear base station (Original Arlo camera and base station) is connected to the internet, but not.

hignan — Sun, 04 Jun 2017 02:01:07 GMT

The ISP states that it sees the base station, yet it is not connecting. I have had this set up and added additional newer cameras since 2015. I have never had a problem. There was some kind of a power blip one morning and ever since, problems. Nothing I do works. Its not the cords, I switched cords with different device to make sure. I have tried resetting. I give up!

Re: netgear base station (Original Arlo camera and base station) is connected to the internet, but n

Streak2 — Sun, 04 Jun 2017 06:33:34 GMT

Are you doing a restart or a full factory reset?

https://community.netgear.com/t5/Arlo-Knowledge-Base/How-can-I-reset-my-Arlo-base-station-to-the-default-values/ta-p/1057976

Re: netgear base station (Original Arlo camera and base station) is connected to the internet, but n

TomMac — Sun, 04 Jun 2017 12:20:55 GMT

Many times when a power blip happens, it's accross all your items...

So power OFF the modem, router, and base ...then Bring them back on in the same order ( give each one time to reboot )

If Still NG, then a reset of the base may be required as mentioned above

Re: netgear base station (Original Arlo camera and base station) is connected to the internet, but n

hignan — Mon, 05 Jun 2017 02:42:06 GMT

Thank you for your reply. I'll try all suggestions and report later.

Re: netgear base station (Original Arlo camera and base station) is connected to the internet, but n

hignan — Mon, 05 Jun 2017 04:14:32 GMT

Base Station back up and all cameras synced! Thank you support community for your feedback.

I had read multiple times that to reset and see amber lights I was supposed to hold both the sync and reset with a pointed object. But, when I finally re-read the link sent from above there was no mention of holding both, just the reset only. I saw the amber lights and was able to restart my system.

I'm so glad I finally posted and asked for help. Thank you! What a relief!

Re: netgear base station (Original Arlo camera and base station) is connected to the internet, but n

Streak2 — Mon, 05 Jun 2017 04:30:18 GMT

Well done and thanks for the feedback. It will help others who may have the same problem.