topic Re: Arlo Broken in Last Update? in Arlo

Arlo Broken in Last Update?

Lineman101 — Fri, 05 May 2017 04:16:30 GMT

My Arlo cameras will not reset with the "live" label on the Arlo app with iPhone. Please fix. It worked fine before the last update. Even closing out the app does not reset the application.

Re: Arlo Broken in Last Update?

Lineman101 — Fri, 05 May 2017 04:16:44 GMT

Re: Arlo Broken in Last Update?

JamesC — Fri, 05 May 2017 16:27:47 GMT

Lineman101,

Consider rebooting your base station (using the on-off button). Allow the base station to come back online with a solid green power and internet LED and try again. Do you still see the same behavior?

JamesC

Re: Arlo Broken in Last Update?

David567 — Thu, 25 May 2017 21:46:45 GMT

I would agree, iPhone app seems broken, still sending alerts once I turned it on via the web. But the app just does not want to connect. Even updated iOS. No joy....

Re: Arlo Broken in Last Update?

JamesC — Fri, 26 May 2017 17:16:06 GMT

David567,

What do you mean when you say the app does not want to connect. Are you seeing an error message when trying to sign in?

JamesC

Re: Arlo Broken in Last Update?

David567 — Fri, 26 May 2017 17:43:35 GMT

Send to log in ok, but can't check device status or change status arm / disarm etc. Works fin though the web. Tried reinstalling app no joy

Re: Arlo Broken in Last Update?

jguerdat — Sat, 27 May 2017 13:16:33 GMT

Try rebooting the phone. Is there a difference between using cell service and WiFi?

Re: Arlo Broken in Last Update?

David567 — Sat, 27 May 2017 14:00:27 GMT

Done that a couple of times, wifi and cell exactly the same. But the web interface works so it must be the app. Just frustrating, it was working well.

Re: Arlo Broken in Last Update?

JamesC — Tue, 30 May 2017 22:35:21 GMT

David567,

What version of the mobile app are you using? Check the app store and make sure you have the most recent version.

JamesC

Re: Arlo Broken in Last Update?

David567 — Sun, 04 Jun 2017 19:20:58 GMT

Did all that, now started working again, I guess a server side issue. Very frustrating, otherwise a good product.