topic Re: Camera/4WA16B7WA4614 No infrared in Arlo

Camera/4WA16B7WA4614 No infrared

Rooster5771 — Fri, 02 Jun 2017 19:53:54 GMT

Purchased this at Costco a few months back. The cameras had been working fine. The camera in question had around 60% battery and went to zero over night. Installed new batteries and the camera worked fine for a few days, then no infrared. This unit works well during the day but I have not been able to regain infrared capabilities. I have tried syncing and rebooting the unit, but still no infrared. Any help would be appreciated. Camera 4WA16B7WA4614, firmware 1.2.10342

Re: Camera/4WA16B7WA4614 No infrared

manfredz — Fri, 02 Jun 2017 20:42:58 GMT

any chance in the cam's video settings the night vision setting is turned to off?

Re: Camera/4WA16B7WA4614 No infrared

TomMac — Fri, 02 Jun 2017 20:57:01 GMT

If the Night vision is on, and you reset the camera, then you may have to contact Netgear Support for a possible warranty issue

Re: Camera/4WA16B7WA4614 No infrared

Rooster5771 — Sat, 03 Jun 2017 02:58:43 GMT

Thank you for your interest. I read some older community answers or ideas that said to check the battery cover. I did this and just have to wait to check it. The night vision is on, the batteries are up. I think I have checked everything I can, so if no night vision now I will be talking to tech. support. Since I have only had these a short time I am still in the learning mode. I will post if the battery door was the culprit? Thank You again!

Re: Camera/4WA16B7WA4614 No infrared

Rooster5771 — Sat, 03 Jun 2017 03:01:10 GMT

Thanks for the reply, but yes the night vision is on.

Re: Camera/4WA16B7WA4614 No infrared

jguerdat — Sat, 03 Jun 2017 13:03:33 GMT

You can test for proper operation by taking the camera into a dark room. Check that the IR illuminators light up with motion.

Re: Camera/4WA16B7WA4614 No infrared

Rooster5771 — Sat, 03 Jun 2017 16:08:46 GMT

Thanks, I will try this today. I opened the battery door and closed it as some members had done in the past. (old posts). Still no IR function.

Re: Camera/4WA16B7WA4614 No infrared

JamesC — Mon, 05 Jun 2017 18:19:22 GMT

Rooster5771,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC

Re: Camera/4WA16B7WA4614 No infrared

Rooster5771 — Fri, 16 Jun 2017 02:52:21 GMT

I would just like to thank everyone that replied to my original post about the camera with no IR function. I did after following all of the steps online again, rebooting, resync, etc. The IR function worked for a few seconds, then nothing, just like it was. But another problem developed, the Arlo unit stopped talking to my other Netgear router. Today I removed my system and returned it to Costco, no problem. Costco gave me full price instore credit, but they had sold out of this system! I drove to another store that still had them and purchased the same one. This was great as Costco had this system now on sale for about $100.00 less than I had paid for the first system. The new system is up and running. Thanks again!